Digital Support Specialist

ABOUT THE ROLE

San Diego Community Power (SDCP) is looking for a Digital Support Specialist who ensures employees have a smooth experience with digital tools and technologies used in today's workplace. This role provides multi-channel technical support, resolves hardware and software problems, delivers training, implements digital workplace improvements, and collaborates across teams to boost productivity, collaboration, and user satisfaction. The Specialist also supports digital adoption initiatives, system improvements, and ongoing development across the digital workplace environment.

This role involves offering technical support, troubleshooting issues, training staff, and optimizing digital platforms to improve productivity and teamwork.

This will be a part-time (non-exempt), temporary position for a duration of 6 months.

Community Power is a community-driven, not-for-profit public agency providing cleaner energy to the San Diego region. Formed in 2019, Community Power is the second largest Community Choice Aggregator (CCA) in California, serving nearly 1 million customer accounts across its member agencies: the Cities of San Diego, Chula Vista, Encinitas, Imperial Beach, La Mesa and National City, as well as the unincorporated areas of San Diego County.

Community Power was formed in 2019 as a public, not-for-profit community choice aggregator (CCA) in the San Diego region. We began electric service in 2021 and now serve seven member agencies: the Cities of San Diego, Chula Vista, Encinitas, Imperial Beach, La Mesa and National City, as well as the unincorporated communities of San Diego County. Community Power was formed to bring local control and customer choice to San Diego while also providing clean and renewable energy at competitive rates.

We are the second largest CCA in California, serving nearly 1 million customers. For more information, please visit SD Community

Power.org.

At Community Power, we value diversity and are committed to creating an inclusive environment for all employees. We represent a diverse customer base and hope to hire employees that reflect our communities. We provide equal employment opportunities to all applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

• Provide first‑line and advanced support for digital workplace tools such as Microsoft 365, Teams, SharePoint, One Drive, and collaboration platforms.
• Troubleshoot hardware, software, AV, printing/scanning, and connectivity issues across Windows, macOS, and mobile environments.
• Manage and resolve help desk tickets using ITSM tools, ensuring timely follow-up and resolution.
• Perform in-depth troubleshooting for complex incidents involving operating systems, applications, endpoint security, and networking.
• Offer white-glove support for executive leadership and minimize disruptions for high-impact users.

• Conduct onboarding and training sessions for employees on digital tools and best practices.
• Develop and maintain user guides, FAQs, knowledge base articles, and quick-reference materials.
• Provide virtual and in-person training on Microsoft 365, Teams, SharePoint, and other digital tools.
• Support change management activities related to new systems, updates, and digital transformation initiatives.

• Monitor platform performance, usage analytics, and adoption trends to identify opportunities for improvement.
• Assist with software deployments, patching, backups/restores, and endpoint compliance tasks.
• Support MFA, identity/access management, secure configuration, and retention/governance measures.
• Participate in system testing, feature validation, and documentation during platform upgrades.
• Support the setup, maintenance, and troubleshooting of…