Help Desk Technician

Position Overview

Seeking a motivated and customer-focused IT & Telecom Support Specialist to provide dedicated support to the IT/Information Assurance and Security Division  this role, you will act as the primary liaison for telecommunications services, deliver comprehensive end‑user technical support, and manage critical IT assets and systems. The ideal candidate is an excellent problem‑solver with experience in a government or military environment.

• Serve as the primary liaison between FRCSW customers and NCTS San Diego, managing work orders from initiation to closure, including cost estimates and final billing, to guarantee customer satisfaction.
• Manage the timely escalation of technical issues to appropriate support teams and IT leadership, ensuring effective resolution and contributing to future prevention strategies.
• Perform daily management of MS Teams‑based VTC and conference room systems, including proactive troubleshooting, system upgrades, and new room installations.
• Administer and support Secure Video Teleconferencing (sVTC) systems, handling scheduling and providing direct user assistance.
• Troubleshoot complex VTC issues involving codec hardware, network configurations (VLANs), software, and inter‑device connections.
• Provide expert technical support and guidance to local and remote users on telecommunications systems, hardware (PCs, peripherals), software, and network issues.
• Configure, install, and support government‑furnished hardware and peripherals.
• Respond to, diagnose, and resolve incoming technical assistance requests.
• Administer, configure, and maintain the enterprise Mobile Device Management (MDM/EMM) platform, including managing mobile application deployments.
• Maintain a precise, audit‑ready master inventory of all FRCSW phone lines, mobile devices, and IT assets, conducting regular audits and tracking equipment.
• Create and maintain user‑facing documentation, training guides, and Standard Operating Procedures (SOPs).
• Implement and maintain computer security measures in accordance with established protocols.

Has three (3) to 10 years of experience in Information Technology (IT) and a background in cybersecurity technologies/policy organizations.

BS or BA degree in a Computer Science or Relevant Technical Discipline.

Must be able to sit and stand for extended periods, in an office environment.

Current Secret Clearance is required.

Work location:

NAS North Island, CA area. 100% onsite. Start date is ASAP.

Base Salary Range: $37.00–$42.00 per hour. This base pay range is specific to residents of California, Colorado, Connecticut, New Jersey, New York, Nevada, Ohio, Rhode Island, and Washington, and any other state that may require such disclosure. Compensation in other geographies may vary.

• 401(k) retirement savings plan with company match contribution
• Competitive wages
• Paid holidays
• Paid time off
• Medical, dental, vision, life, and accidental insurance
• Short‑term disability
• Long‑term disability
• Employee assistance plan—access to counseling, consulting and other community resources
• Wellness program
• Tuition assistance
• Subject to eligibility, terms, and conditions

Sonaca North America is an equal employment opportunity employer. Consistent with applicable law, the company provides access and opportunities to those with disabilities, including reasonable accommodation for applicants with disabilities and disabled veterans who seek to access the online application system.

Sonaca North America does not ask for any financial commitments from candidates as a pre‑employment requirement and will always require candidates to formally apply for positions via the Careers Page or job postings. If you believe you have been a victim, please email