IT Systems Specialist

Swoon is actively seeking an IT Systems Specialist to join the team! What will your day-to-day look like?

• Provide hands‑on, day‑to‑day support for IT systems including servers, business applications, networks, and end‑user devices to ensure reliable operations.
• Manage and resolve support tickets, incidents, and service requests efficiently, escalating higher‑complexity issues to senior IT leadership as needed.
• Perform routine system administration tasks such as maintenance, patching, updates, monitoring, and troubleshooting across the IT environment.
• Support core Microsoft technologies including Windows Servers, Active Directory, and Microsoft 365, including basic account and access management.
• Assist with infrastructure support such as VMware (or similar virtualization), backups/restores, storage management, and endpoint/device configuration.
• Provide foundational network support for switches, VPNs, firewalls, wireless access, and connectivity‑related issues impacting users and systems.
• Support security and compliance processes by following established policies, assisting with access reviews, vulnerability remediation, audit documentation, and security escalation procedures.

• 4+ years of experience in IT support, systems administration, or technical support in a hands‑on environment.
• Working knowledge of core Microsoft infrastructure, including Windows Server, Active Directory, Microsoft 365, and Azure AD (support‑level).
• Technical foundation in infrastructure operations, including VMware virtualization, networking fundamentals (LAN/WAN, VPN), and backup/recovery concepts.
• Strong troubleshooting and customer service skills, with the ability to resolve issues efficiently and support end users professionally.
• Clear communication and process discipline, including following documented procedures, writing/updating documentation, and escalating issues appropriately (regulated/security‑focused experience preferred).

• On‑Site role – 5 days a week Monday – Friday
• Direct‑ Hire
• Salaried Role - $80,000 - $90,000 annually
• Must be a US Citizen or Permanent Resident – C2C and Sponsorship are NOT available