Technical Support Professional

The IBM Technical Support team is adding a support engineer to focus on specific customers in a technical account manager position with a background in Linux storage system administration and Opensource Ceph.

In this role, you will be focused on a small subset of Ceph customers and will be responsible for delivering an outstanding customer support experience for these customers.

You will be supporting these customers through support incidents, product documentation issues, security issues and updates, upgrade issues/questions and general product and use case queries.

You will grow to know the customers and their specific workloads and environments to ensure a white glove experience for these customers.

• Technical advisor for the customer that need help planning and deploying IBM Software successfully. TAM’s serve as a consistent single point of contact for the customer as their technology needs evolve.
• TAM’s partner with the customer to resolve potential problems before they occur, minimizing disruption and freeing the customer to focus on their key business challenges. TAMs help guide and advise technology strategy, mobilizing an extended team that will help the customer get the most out of their IBM products and solutions.

Bachelor's Degree

• A background with Linux system administration through the CLI with at least 3 years experience.
• A background is software defined storage with at least 2 years experience.
• A background in the Open source Ceph project with at least 2 years experience in administration and debugging issues.

• A background with Linux system administration through the CLI with at least 5 years experience.
• A background is software defined storage with at least 3 years experience.
• A background in the Open source Ceph project with at least 3 years experience in administration and debugging issues.
• Experience in handling customer escalations and managing customer issues.
• Experience in project management