Salesforce Product Manager

Strata Information Group (SIG) is a trusted leader in higher‑education technology consulting, supporting colleges and universities with ERP/SIS modernization, digital transformation, CRM, cybersecurity, and strategic advisory services. As a long‑standing and deeply embedded partner within the higher‑education sector, SIG brings together technical depth, operational insight, and a culture rooted in integrity, collaboration, and exceptional client service. Our heritage is built on hands‑on expertise, genuine relationships, and a commitment to delivering value with humility and excellence—values that continue to define us as we scale.

The Product Manager will guide a team of Product Owners, drive roadmap alignment with institutional priorities and lead cross‑functional decision‑making to ensure scalable, sustainable solutions.

Successful candidates will have work experience in higher education and be driven by the mission of education. This is a contract role.

• Provide strategic leadership and oversight for the university's Salesforce product ecosystem across Student Success, Admissions, and Marketing.
• Lead and mentor a team of Product Owners, ensuring alignment, accountability, and delivery excellence.
• Own and govern the enterprise product roadmap, driving prioritization decisions aligned with institutional goals and strategic initiatives.
• Facilitate cross-functional decision‑making and resolve competing priorities across departments and stakeholders.
• Establish and maintain product governance frameworks, including intake, prioritization, release management, and performance tracking.
• Champion organizational change management to ensure successful adoption of new features, enhancements, and process improvements.

• Bachelor's degree in related field or equivalent combination of education and experience
• Generally 3-5 years experience in roles with multiple direct reports while working with executive leadership developing technology roadmaps understanding and advocating for stakeholder needs and holding decision‑making authority for product development
• Demonstrated experience in higher education environments with deep understanding of university operations student lifecycle and institutional processes
• Experience managing enterprise software platforms and complex technical implementations
• Experience with Salesforce Education Cloud Marketing Cloud and/or Service Cloud implementations
• Experience leading cross‑functional teams and managing complex multi‑stakeholder initiatives
• Demonstrated understanding of Salesforce platform capabilities limitations and best practices
• Knowledge of CRM systems data integration and enterprise software ecosystems
• Familiarity with agile development methodologies and product management tools
• Proven track record of developing and executing successful product strategies
• Demonstrated analytical skills with experience using data to drive product decisions
  
  Excellent stakeholder management and communication skills across technical and non‑technical audiences
• Understanding of user experience design principles and user research methodologies

• Experience with change management and organizational transformation initiatives
• Previous experience implementing or managing Salesforce platforms in higher education settings
• Knowledge of student information systems learning management systems and other higher education technologies

Contractor rates begin at $80+/hour

The listed salary range for this position is indicative and subject to adjustment based on the candidate's unique skills and location. Final compensation will be determined through mutual agreement between the successful candidate and SIG.

SIG is an Equal Employment Opportunity employer

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