Manager, Risk Management, RISC

Description

Team Vision and Mission:

Our goal is to establish Amazon as the world's most reliable shopping platform for safe and compliant products. We are committed to shielding customers from unsafe, illegal, controversial, or policy-violating products, while enabling our Selling Partners to offer a wide range of safe and compliant products. We intend to achieve this on a global scale by, (1)   Enabling Safety and compliance through a science-first approach to provide customers with trustworthy listings, (2) Validating safety and compliance of products listed for sale via high sophisticated proactive and reactive controls and compliance, (3) Creating user-friendly tools to simplify the compliance process for our Selling Partners, (3) Actively engaging with external stakeholders to build public trust in our dedication to customer safety, (4) Disincentivizing bad actors from participating in our stores, and (5) Innovating to reduce operational costs.

Required Skills

This position demands a diverse skill set, encompassing strategic thinking and in-depth analytical problem-solving. The ability to make high judgement, effective and high velocity decisions is crucial. Candidates must excel in communicating complex technical and operational issues in clear business language and you must be comfortable performing in a highly collaborative environment and working with your peers to accomplish the objectives of the organization

Key job responsibilities

Strategic Thinking & High-Judgment Decision-Making:
Ability to diagnose complex escalation patterns, identify systemic root causes, and make rapid, effective decisions under pressure with incomplete information-balancing customer experience, seller relationships, business risk, and regulatory compliance.

AI & Technology Fluency:
Deep understanding of AI/ML capabilities including natural language processing, predictive analytics, and generative AI applications. Candidates must evaluate AI recommendations, understand confidence thresholds, and design human-in-the-loop workflows that balance automation with human judgment.

Executive Communication & Stakeholder Management:
Exceptional ability to communicate complex technical and operational issues in clear business language, translating escalation details into strategic insights for senior leadership while managing high-stakes conversations with frustrated customers and concerned sellers.

Cross-Functional Collaboration & Influence:
Proven ability to work effectively in highly collaborative environments, building relationships across Legal, Product, Operations, and Technology teams. Candidates must influence without direct authority and drive consensus on resolution approaches.

Bias for Action with Customer Obsession:
Relentless focus on customer and seller outcomes with courage to make bold decisions quickly when trust is at stake, balancing speed with precision while prioritizing what's right for customers.

Basic Qualifications

- 7+ years of conducting workplace risk investigations experience

- Experience in conducting workplace risk investigations

- Experience leveraging technology to drive process improvements

- Experience managing direct reports

- Bachelor's degree or equivalent

Preferred Qualifications

- 7+ years of customer-facing environment experience

- CPA, CMA, CISA, CIA or equivalent risk, audit, or compliance credentials

- Lean Six Sigma Green Belt or Black Belt certification

- Knowledge of Microsoft Office including Outlook, Word, and Excel

- Experience working in a customer-facing environment

- Experience with physical security control and surveillance systems

- Master's degree or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants:
Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.

These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including…