Senior Manager, Strategic Insights & Data Analytics

Senior Manager, Strategic Insights & Data Analytics

• Full-time
• Employee Type:
  Regular
• Region: AMS - North America and Canada
• Work Persona:
  Flexible or Remote

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We're seeking an exceptional Senior Manager, Strategic Insights & Data Analytics to lead data‑driven decision‑making and strategic insights across our organization. This role sits at the intersection of advanced analytics, business intelligence, and strategic planning—translating complex data into actionable insights that drive quarterly business reviews, executive decision‑making, and multi‑million dollar investments. The ideal candidate combines deep analytical expertise with strategic thinking, turning data into compelling narratives that influence C‑suite strategy and operational excellence.

Lead end‑to‑end analytics for quarterly and annual business reviews, delivering data‑backed insights that influence strategic decisions on investment allocation, GTM priorities, and resource planning

Lead pre‑buy and burndown forecasting process by engaging with Partner Sales, GPC, Leadership and sales operations teams to ensure forecast accuracy.

Design and build sophisticated dashboards and reporting infrastructure using Power

BI, Tableau, and SQL to track business performance, partner ecosystems, and revenue metrics across B2B2C life cycles

Develop predictive models and advanced analytics frameworks to identify growth opportunities, optimize sales pipelines, and forecast business outcomes

Perform strategic analysis of structured and unstructured data across multiple sources, using statistical methods to validate insights and guide executive decision‑making

Create comprehensive performance scorecards measuring KPIs across partner delivery value, CSAT, GRR/NRR, product adoption, and operational efficiency

Serve as analytics thought partner to C‑suite and senior leadership, translating data insights into executive‑ready presentations and strategic recommendations

Lead annual business planning including ACV forecasting, quota planning, headcount management, and resource optimization using data‑driven methodologies

Develop business intelligence frameworks that measure the impact of strategic initiatives

Build capability and metrics frameworks across customer and partner life cycles, establishing consistent measurement standards organization‑wide

Identify and quantify market opportunities through data analysis, competitive intelligence, and trend identification

Apply AI and machine learning techniques (LLMs, predictive models, automation) to solve complex business problems and enhance operational efficiency

Identify opportunities to leverage emerging AI tools (Gemini, GPT, generative AI) for process automation, insight generation, and decision support

Build data pipelines and infrastructure to organize, cleanse, and standardize data for analytics and reporting

Champion data‑driven culture by democratizing insights and training teams on analytics best practices

Drive multiple high‑priority analytical initiatives simultaneously, managing projects from problem definition through insight delivery and action implementation

Partner with Partner Sales, GPC, Leadership and sales operations teams to align analytics roadmap with business priorities

Facilitate data‑informed decision‑making across senior stakeholders, navigating complex problem sets with clarity and business acumen

Lead analytics enablement…