Full Stack Java Support Engineer

Full Stack Java Support Engineer

Location:

San Diego, In Office 5 days a week.

Tillster is headquartered in the USA and is the global leader in digital ordering and customer engagement solutions. The platform supports mobile, tablet, online, kiosk, call center and more, with compatibility across 15+ POS systems.

• Monitor production application, identify errors and issues before they impact customers.
• Proactive production maintenance and implementation of application monitoring.
• Investigate production bugs/issues with Engineering; manage production incidents/outages.
• Respond to and resolve application alerts.
• Support Engineering with privileged data access requests.
• Suggest product improvements and work with product management to identify new features to reduce support burden.
• Support User Acceptance Testing (UAT) and provide product feedback.
• Manage on‑call duties as scheduled.
• Support Customer Facing Teams (Support/TAM/SE/CS); troubleshoot escalated customer issues, determine root cause, coordinate solutions or workarounds.
• Validate and reproduce customer‑reported bugs and escalating to Engineering & Product.
• Perform product optimizations for specific customers (e.g., backup or seeding speed, API usage).
• Perform privileged duties in production environment for customers (e.g., aborting backups, optimizing objects, changing admin email, adjusting fetcher pool size).
• Support Proof of Concepts (POCs) and trials, ensuring timely escalation and reducing issues during the sales cycle.
• Improve support knowledge base and automation to enable front‑line support teams.

• Full Stack Developer preferred, minimum Java expertise.
• Strong Windows proficiency – a must.
• 2–3+ years experience as support engineer, test engineer, or software engineer.
• Proven technical troubleshooting skills with solid understanding of tech‑support environment.
• Experience with POS or kiosks a plus.
• Cloud experience required (AWS and Azure preferred).
• Database knowledge – relational and object‑oriented;
  Postgre
  
  SQL and Maria
  
  DB experience a plus.
• SQL knowledge – intermediate level queries.
• Knowledge of Salesforce / Service Now / Dynamics CRM – a strong advantage.
• Fluent in English, working with global teams.
• Highly customer‑oriented; outstanding communication skills; strong sense of urgency.
• Experience writing scripts in Java / Windows Batch Files / Power Shell.
• Experience with enterprise software, B2B SaaS and/or in 24x7x365 organizations.
• Programming skills – a must.
• Social, communicative and a great team player.

• Recruiter interview with Talent Acquisition Specialist.
• Interview with Tech Support Team.
• Interview with VP of Engineering.

• Base salary range $105,000–$125,000.
• Health benefits for full‑time employees and dependents (medical, dental, vision, FSA).
• Additional health benefits:
  Healthcare & Dependent Care reimbursement, Employee Assistance Program (EAP), Optum Care 24‑hour confidential medical counseling.
• Paid holidays: 10 per calendar year.
• PTO: 15 days in the first 12 months, 22 days thereafter; part‑time employees pro‑rated.
• 401(k) plan participation eligible from start date.
• Equity:
  All U.S. employees eligible to participate in the Stock Option Plan.
• Education & Learning: college tuition assistance, Udemy courses, ongoing learning opportunities.

Local candidates strongly preferred; no visa sponsorship; principal candidates only; no agencies or calls please.

• We are proudly an equal opportunity employer and are committed to fostering an inclusive and diverse work environment.
• We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.