Technology Support Specialist II

Apply now Job no: 555578
Work type: Staff
Location: San Diego
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology, On-site (work in-person at business location)

San Diego State University is seeking a skilled and service-focused Technology Support Specialist II to deliver technical support to our campus community. In this role, you will troubleshoot complex hardware and software issues, support enterprise systems and endpoint management tools, and provide consultative guidance to faculty and staff.

Working independently on day-to-day assignments, you’ll help ensure reliable, secure, and user-centered IT services across the university. This position also provides support to the University Police Department and requires a DOJ/FBI background check.

• Technical & Help Desk Support
  • Provide in-person and remote technical support for desktops, laptops, mobile devices, peripherals, classroom and conference room technology.
  • Diagnose and resolve complex hardware, software, authentication (IM/SDSUid, MFA), and application issues.
  • Install, configure, and upgrade campus-licensed software and core applications.
  • Process and prioritize service requests while ensuring timely resolution and excellent customer service.
  • Support and guide staff and student assistants with escalations.
  • Deliver one-on-one and group training to faculty and staff on campus technologies and services.
• Systems & Core Services Support
  • Assist with endpoint management and device configuration (e.g., Microsoft Endpoint Manager, JAMF, Active Directory, Azure).
  • Support and maintain core campus platforms such as Google Workspace, Microsoft 365/Azure, Zoom, Service Now, Canvas, Mediasite, Globus, and Adobe.
  • Collaborate with Network Infrastructure and IT Security to troubleshoot connectivity and wireless access issues.
  • Maintain service management systems and contribute to asset tracking and reporting.
• Training & Documentation
  • Provide consultative support to optimize system performance and user experience.
  • Develop and maintain technical documentation and “how-to” resources.
  • Create training and communication materials to enhance technology adoption across campus.

• Make a Campus-Wide Impact: Support the technology experience of students, faculty, staff, and university partners every day.
• Work with Modern Enterprise Tools: Engage with a broad ecosystem of enterprise platforms and endpoint management systems.
• Collaborative IT Environment: Be part of a division dedicated to innovation, service excellence, and continuous improvement.
• Professional Growth: Expand your technical expertise while contributing to projects and service enhancements that shape the university’s digital future.
• Purpose-Driven Work: Help advance SDSU’s mission of learning, discovery, and engagement through reliable, secure, and user-focused IT services.

• Full-time, benefits eligible, permanent/probationary position.
• Position is designated non-exempt under FLSA and is eligible for overtime compensation.
• Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
• The individual hired into this role will work on campus at SDSU in San Diego.

The mission of the Information Technology Division is to develop the long-term infrastructure, services, and strategy necessary to support the University’s mission of learning, discovery, and engagement. The IT Division has the stewardship responsibility for core IT assets on campus and the obligation to provide the services, training, and community building necessary to realize the benefits of those investments across the San Diego State University community.

IT Services (ITS), Service Management comprises Desktop Services, Learning Environments, Endpoint Management, and the ITS Help Desk. These areas combine technical expertise, customer service, and proactive problem-solving to enhance the overall technology experience for the SDSU community, including students, staff, faculty, and emeritus staff and faculty.

For more information regarding the IT Services (ITS), Service…