Technical Support Associate

About Practice Tek

Stop scrolling- yourdream job might just be here!

At Practice Tek , wedon’tdoordinary,we do bold ideas,big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way.

Imagine building solutions that actually change lives and reshape how healthcare works.

That’sthe vibe here:high-energy, high-impact, and 100% human. Ready to jump in?

Let’sgo!

We’reon a mission to revolutionize healthcare practices effortlessly and we live out our brand promise every day: being the Trusted Partner in retail healthcare. Practice Tek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide.

Over the years,we’ve brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision and Dental providers and their patients;and we are united by one mission,to revolutionize retail healthcare practices effortlessly.

We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren’t just words;they’re how we live, work, and make an impact together.

• Shape the future of healthcare with technology solutions that are always evolving to meet real-world needs.
• Team up with passionate, talented people who care deeply about patients, providers, and making a difference.
• See your impact firsthand by helping practices deliver care that’s simpler, smarter, and better for everyone.
• Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development.

As part of the Tek Tribe, you’ll enjoy:

• Comprehensive health, dental, and vision coverage options
• Wellness benefits that support lifestyle, behavioral health, and overall wellbeing
• Flexible paid time off, sick time, and 10 company-paid holidays
• 401(k) plan with company match to help you build your future
• Culture Committee driving initiatives that spark connection, fun, and belonging
• A workplace powered by innovation, collaboration, and energy every day

Doctible is on a mission to reimagine the patient experience from start to finish. As part of the Practice Tek family, we give healthcare practices the tools to connect with patients in ways that feel simple, seamless, and human. From online scheduling and two-way texting to reputation management, reminders, and surveys, our platform makes every interaction effortless. The result? Happier patients, stronger practices, and providers who can focus more energy on delivering outstanding care.

Here’s how you’ll help us bring our mission to life and show up as a Trusted Partner:

• Onboard a steady stream of new customers by remotely deploying Doctible software onto our customers systems
• Tackle customer inquiries and tickets across all our support system channels which include phone, email and chat, providing feedback, and answers to customer problems
• Monitor and manage product deployment tasks amongst the Customer Success team
• Provide internal support for issues escalated by the Customer Success team
• Manage advanced Tier 2 support issues with our software development, sales department and 3rd party partners
• Keep accurate records and ensure processes are well documented

Your unique talents are what make you shine. For this role, success looks like:

• 1–2 years of experience in technical support, IT support, or a customer-facing technical role.
• Strong troubleshooting and problem-solving skills.
• Ability to explain technical concepts to non-technical users.
• Familiarity with SaaS platforms, basic networking concepts, and software installation processes.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and prioritize effectively.

If you’re excited to bring your ideas,…