NMCI Service Desk Lead

Description

Information Systems Solutions (ISS) is seeking an experienced NMCI Lead to oversee and coordinate NMCI support operations including IT Store services, Moves/Adds/Changes (MAC), Mobile Device support, and WinDAR asset management functions. This role serves as the primary operational lead responsible for ensuring compliance with NMCI processes, maintaining service quality, and coordinating day‑to‑day activities across supported functional areas. The NMCI Lead works directly with government stakeholders to ensure timely execution of requirements while maintaining strict adherence to Navy and DoD policies.

• Serve as the primary point of contact for NMCI operational matters.
• Coordinate daily activities across IT Store, MAC, Mobile, and WinDAR functions.
• Ensure adherence to NMCI processes, SLAs, and Navy compliance standards.
• Track performance metrics and provide status updates to leadership.
• Identify operational risks and implement corrective actions as needed.
• Provide task coordination and workflow guidance.

• Oversee NMCI IT Store operations including equipment issuance and returns.
• Ensure accurate processing of hardware/software requests within NMCI systems.
• Maintain compliance with property accountability and asset tracking procedures.
• Support customer engagement for hardware refresh and lifecycle management.

• Coordinate workstation relocations, reconfigurations, and new installations.
• Ensure proper NMCI request submission and tracking for MAC activities.
• Validate network connectivity, port activation, and workstation readiness.
• Ensure minimal disruption to operational users during MAC execution.

• Oversee provisioning, troubleshooting, and lifecycle management of government‑issued mobile devices.
• Support NMCI mobility services including device enrollment and configuration.
• Ensure compliance with Navy mobile security policies and configuration standards.
• Coordinate mobile device refresh and replacement cycles.

At ISS we pride ourselves on providing an employee‑focused and family‑first environment. Being a small business, we take the time to get to know our employees and have a vested interest in helping them achieve their career goals. We work to schedule regular social gatherings within the company to foster camaraderie. ISS values its employees by providing a comprehensive benefits package that includes a fully vested 401(k) matching program, coverage of family medical deductibles, spot bonuses, and educational assistance to further your career.

Secret clearance

• CySA+
• Security+
• CCNA - Security
• GICSP
• GSEC
• SSCP

• 5+ years of experience supporting NMCI environments.
• Experience with IT Store operations, MAC processes, and asset management systems.
• Strong understanding of Navy IT policies and NMCI workflows.
• Demonstrated experience in operational coordination or lead capacity.

• Experience supporting classified and unclassified Navy enclaves.
• Familiarity with WinDAR.
• ITIL knowledge or service management experience.
• Strong customer service and communication skills.