Field Service Engineer - Part-time; Northern Maine

Overview

Home-based PART-TIME position with daily travel to customer sites in the Maine Region.

The Field Service Engineer is a remote field-based position with daily travel locations within the assigned territory (Augusta–Waterville, Maine and surrounding region). Ideal candidates will reside within a 30-mile radius of where the position is based. 5% overnight travel possible and a valid driver’s license is required.

• Provide on-site technical support for BD Pyxis automated dispensing systems located within hospitals and other healthcare facilities within the territory and in accordance with our customer support agreements, best-in-class of DHA/DoD facilities
• Respond to, evaluate, and prioritize work orders; diagnose, service, and resolve issues regarding proprietary hardware and software system components, retain ownership of the work order, raise issues to the team lead and manager; log, track, and detail all work order activity, and be capable of fully supporting all products within the region.
• Implement a preventive maintenance program, provide limited cross-functional support for our Sales and Implementation teams, and other support activities as applicable to the role
• Demonstrate a moderate use of proficiency and an appropriate ability to solve hardware and software problems
• Provide efficient field services to all BD customers in a timely manner, including but not limited to installations, in-servicing, repair, preventive maintenance, calibration, and sales support
• Maintain proper and accurate small parts inventory for the purpose of service and follow approved policies and procedures for inventory controls
• Continue training and self-development to learn the products and applications of the company for success in the role, advance skillsets, and attend management approved seminars and training sessions to advance to the next level in 2-3 years
• Possess and maintain a solid understanding of corporate and service department procedures and policies, including customer complaint handling and Medical Device Reporting.

• High School Diploma
• 3 years of related combination Hardware/Software/IT experience supporting both proprietary and standard applications
• 24x7 on-call experience in a customer-facing/field service environment, required
• Computer electronics, Windows OS, network experience, required
• Must be able to work within defined processes and methodologies with minimal degree of supervision
• Must possess and maintain a valid driver's license and meet BD's auto safety standards.

• Prior experience working as a hospital pharmacy technician or in a hospital Bio-Med environment, a plus
• Associates degree
• Prior military Bio-Med experience, a plus
• Prior Automated Teller Machine (ATM) experience, a plus

Upon hire, must provide proof of and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform crucial job functions. Proofs must include:
Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis, COVID-19.

Weightlifting requirement
: minimum 70 pounds

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

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