Yardi and Support Technician

Position: Yardi Application and Support Technician
Who We Are: Founded in 1975, CONAM Management operates in 10 states, across 26 key metropolitan markets, supporting over 60,000 apartment units of both affordable and conventional housing. Our growing team of over 1,700 associates is dedicated to maintaining and enhancing the quality of life for our residents. At CONAM, we foster a collaborative, team-oriented culture where our associates thrive and are valued for their expertise and commitment.

The Business Application Tech - Affordable Experience will work cooperatively with our associates, internal resources and vendors to resolve issues related to our business application software. By understanding, analyzing, prioritizing, and resolving incidents in a timely and professional manner: the Business Application Tech - Yardi Affordable will contribute to the excellent customer service experience that employees and customers of CONAM are accustomed to receiving.

What We Are Looking For:
We are seeking an Business Application Technician - Yardi Affordable Experience. This is a full-time position with full benefits. Pay range: $33.00-$36.00 per hour

Candidates to be considered must reside in one of the following states:
California, Arizona, Colorado, Nevada, Oregon, Washington, Texas, Georgia or Florida.

Duties and Responsibilities:

Application Support

• Provide expertise with our affordable property management software systems to issues timely for our customers and team members.
• Document, track and monitor all incidents and provide a timely resolution; test and verify fixes to ensure resolution; generate knowledge articles for technicians and requestors
• Utilize service desk software to manage incidents and service requests
• Communicate effectively with all users with a focus on the end user reassessing/resolving issues as appropriate
• Manage user expectations through constant communication in a courteous and professional manner
• Partner with all application vendors and escalations of critical or stalled issues and roadmap alignment
• Testing of application upgrades and custom reports
• Creation of custom articles to provide tools for our associates to resolve their issues without needing to engage with IT
• Partnering with other teams within the department to look for efficiencies and process improvement opportunities

Property Setup

• Configure affordable Projects and related setup as new properties are onboarded in Yardi Affordable
• Develop plans to configure Yardi Affordable in existing conventional properties that have affordable units in their mix
• Create checklists so progress can be clearly measured and communicated to Operations team

Rent/ UA Changes

• Enter affordable rent changes as needed per client request and in compliance with applicable management agencies

Income Limit Updates

• Partner with Compliance department to make sure Income Limit updates are imported or entered as needed to ensure we are in compliance

All other duties as assigned

Who You Are: (Requirements of the Position)

• High school diploma or GED required, college education or equivalent certification path preferred
• Minimum (2) years of experience supporting Yardi affordable property management in a support position
• Knowledge of affordable housing programs (HUD, LIHTC, HOME) required
• HCCP/COS certification or equivalent a plus
• Strong Microsoft Office skills including Excel spreadsheet generation and management
• Knowledge of basic accounting principles a plus
• Experience working in a fast-paced support environment, keeping track of multiple simultaneous priorities
• Effectively communicate (written and verbally) with individuals at all organizational levels
• Ability to gather, interpret information effectively and conduct research into a wide range of subjects as required
• Strong organization skills including prioritization of tasks and attention to detail
• Proven ability to manage multiple assignments under tight deadlines
• Function well in a team as well as a setting with limited supervision
• Robust problem-solving and logical analysis skills, as well as effective troubleshooting and diagnostic skills
• Strong interpersonal skills-including verbal, written communication skills and excellent listening skills
• Excellent track record of…