Business Solution Architect

Position Overview

Business Solution Architect – Senior Level
Contract (W2) – 5+ months, 40 hours per week, 1st shift. Work hours 8‑5 PM PST.

Location:

San Diego, CA (remote only for the right candidate). U.S. citizenship or eligible work status required.

• Accountable for high‑level project scope, including defining epics, features, and capabilities.
• Ensure impacts of design decisions are broadly understood and supported.
• Author and analyze business requirements, identify gaps, and address those gaps.
• Identify system integration points that impact project LOE and team resources.
• Create and maintain technical project artifacts such as business process flow charts, as‑is/to‑be architecture diagrams, user requirements, data migration plans, testing strategy, and job aids.
• Lead option analysis and pros/cons discussions to drive critical decision making.
• Proactively identify technical project risks and mitigation plans.
• Understand technology and project dependencies; raise technical risks and mitigations.
• Keep up to date with technology and industry trends and communicate impact to the technology roadmap.
• Partner with Product Managers to develop business cases, drive IT governance, and long‑term technology roadmap strategy.
• Collaborate with CX & UX Designers, developers, and Product Owners during workshops, detailed requirements, and execution phases.
• Provide tier IV support for complex production issues, identify infrastructure needs, and ensure system stability.
• Support change management initiatives to ensure successful technology adoption.

• Bachelor’s degree in Computer Science, Engineering, or related technical field (equivalent work experience accepted).
• 7+ years’ experience in  (Sales Cloud, Service Cloud, Field Service, Communities Cloud) and/or SAP (ECC/CRM, S/4 HANA, BRIM) or comparable service‑focused enterprise applications.
• 7+ years translating stakeholder requests into enterprise technical requirements.
• Strong experience with business process mapping for new and existing functionality.
• Experience with FICA, BRIM (subscription order management, convergent mediation, convergent invoicing) a plus.
• Experience working with both Agile and traditional waterfall project management teams.
• Proficiency in MS Office Suite, including Excel, PowerPoint, and Visio.
• Experience in a sales and/or service organization; experience within a medical device or regulated industry a plus.
• Excellent communication, presentation, and analytical skills with a continuous improvement mindset.
• Early adopter of technology, capable of learning and adapting efficiently.

• Must be able to travel to San Diego, CA for office days (Tuesdays) or fully remote if the candidate meets the skillset.
• Candidate must be able to work within the specified 8‑5 PM PST hours.
• U.S. citizenship or legal work status (GC Holders, GC EAD, OPT, EAD, CPT) required.