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Technical Lead - CX/IVR Architecture & Automation
Job in
San Diego, San Diego County, California, 92189, USA
Listed on 2026-06-21
Listing for:
Kaleidoscope Innovation, Inc.
Full Time
position Listed on 2026-06-21
Job specializations:
-
IT/Tech
Systems Engineer
Job Description & How to Apply Below
Kaleidoscope Innovation, Inc. is seeking a Technical Lead to design and develop the NICE CXone architecture for both voice and digital channels. This role involves leading the design of call flows, ensuring system scalability and compliance, and providing consulting for cloud migration and CX transformation.
The ideal candidate will have extensive experience with telephony integrations, performance optimization, and a strong understanding of AI and analytics enhancements. If you are passionate about delivering best practices for code quality and maintainability, we want to hear from you.
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