Help Desk Technical Support Specialist - In Office San Diego

Job Title:

Help Desk Support Specialist Job Category:
Customer Support Department/Group: IT Department

Location:

San Diego Local candidates only (San Diego Greater Metro area)
No out of state/country. Relocation not offered with this position

Travel Required:

Occasional Travel may be required

Pay Range: $27-$33/hour plus benefits

Position Type:
Full Time Help Desk Support Staff need to have great troubleshooting and problem-solving skills coupled with excellent interpersonal skills and a customer-friendly attitude. In addition, candidate must have strong technical skills in desktop support, networking systems and LAN/WAN troubleshooting. The ideal candidate would also be a self-motivated team player with an excellent phone manner. This is an in-office position not remote work.

Job Description Client Facing

Roles and Responsibilities:

Responsibilities include, but are not limited to the following:

Taking initial telephone or email inquiries, enter all work as service tickets

Troubleshooting and managing relatively simple hardware, software, or network problems

Logging call activity and accurately posting billable hours to ticket tracking system

Providing on-site, remote and telephone support for technical issues and user concerns related to client terminals, workstations, servers, printers, networks, and vendor specific applications and equipment.

Basic technical support at the network level: WAN and LAN connectivity

Communication with customer’s staff as required: keeping them informed of incident progress IT support relating to issues with internal systems and network infrastructure

Support services for Microsoft applications including Office 365

Documenting maintenance and inventory of all computer systems and network infrastructure

Performing Backup checks and setting up Backup jobs if needed

Resolving more complex issues requiring detailed systems and applications knowledge whenever possible

Recognizing and escalating more difficult problems to Engineering support if needed

Use creativity and innovation to recommend automation and streamlining of processes and procedures

Internal

Roles and Responsibilities:

Participate in on-call rotation responsibilities.

Ability to communicate effectively & work well in a team environment

Input and maintain client network and application documentation .Qualifications and Education Requirements2 year experience in technical support

Experience with a managed service provider a plus Minimum High School Diploma or GED, higher level degree preferred

Ability to lift 50lbs with assistance and carry 25-30lbs on occasion

Preferred Skills2+ years supporting Windows Desktop Environment1+ years experience with Windows Server Administration Working knowledge of Active Directory Client VPN installation and support

Desktop AV and anti-malware administration and resolution

Familiarity with Apple products helpful but not required

Experience with VMware, Prox Mox helpful but not required

Experience with Microsoft Office and Microsoft O365 Support

Experience with On-Premises Exchange helpful

Experience with Backup Recovery Procedures Solid understanding of network troubleshooting techniques

Familiarity with SSL Certificates, DNS troubleshooting

Mobile Device Support Previous experience with Auto Task a plus but not required

References will be requested. Salary will be commensurate with experience.
#J-18808-Ljbffr