Sr MS Dynamics 365 SCM Production & Manufacturing Consultant

Job Duties and Responsibilities

We are seeking a Senior Microsoft Dynamics 365 Supply Chain Management and Manufacturing Consultant to join our Application Managed Services (AMS) team in the U.S. This role is ideal for a seasoned functional consultant with strong solution architecture capabilities who thrives in post-implementation environments, ensuring system stability, continuous improvement, and business value realization.

The consultant will play a key role in supporting, optimizing, and enhancing Microsoft Dynamics 365 SCM/MFG solutions for enterprise clients. Experience in the life sciences and diagnostics industry is a strong asset, enabling effective alignment of Dynamics 365 capabilities with industry-specific operational needs.

• Provide functional leadership and subject matter expertise across Dynamics 365 SCM modules in a managed services environment
• Act as a trusted advisor to business stakeholders, translating operational requirements into scalable and supportable solutions
• Lead solution design and architecture decisions for enhancements, integrations, and optimizations
• Deliver L2/L3/L4 application support, including issue analysis, root cause identification, and long-term remediation
• Drive continuous improvement initiatives, system performance optimization, and adoption of Dynamics 365 best practices
• Support change management, regression testing, and release management activities for minor enhancements
• Collaborate with technical teams, vendors, and offshore/onshore AMS resources
• Ensure solutions align with Microsoft standards, security, and compliance requirements
• Document functional designs, solution architecture, and operational procedures
• Mentor junior consultants and contribute to AMS process maturity

• Bachelor’s degree
• 5+ years of experience with Microsoft Dynamics 365 Supply Chain Management and Manufacturing
• Proven experience in an Application Managed Services (AMS) or post-go-live support model - 5+ years experience
• Strong functional expertise (5+ years experience) in the D365 SCM/MFG modules
• Hands-on experience in solution architecture and functional design - 5+ years experience
• Experience supporting integrations with third-party systems (e.g., TMS, WMS, EDI, financial systems) - 5+ years experience
• Strong understanding of supply chain and production business processes and end-to-end flows - 5+ years experience
• Excellent communication and stakeholder management skills
• Authorized to work in the U.S.

• Experience in the life sciences and diagnostics industry
• Exposure to multi-legal entity, multi-country implementations
• Microsoft Dynamics 365 certifications (e.g., MB-330, MB-700)
• Experience with Power Platform, Azure integrations, or LCS

• End-to-end solution design aligned with business and operational requirements
• Ability to balance customization vs. standard functionality
• Strong understanding of scalability, performance, and supportability in an AMS context

• Incident, problem, and change management
• Root cause analysis and long-term corrective actions
• SLA-driven delivery and service excellence mindset

• Deep understanding of supply chain operations
• Familiarity with transportation, fleet operations, routing, and logistics workflows is a plus

• Strong cross-functional collaboration with business, technical, and support teams
• Ability to mentor junior consultants and contribute to knowledge sharing
• Proactive, self-driven, and results-oriented

• Clear and concise functional documentation and solution artifacts
• Ability to communicate complex concepts to both technical and non-technical audiences

NTT DATA is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For more information on EEO rights under the law, please visit the relevant resources. For Pay Transparency information, please visit the relevant resources.