Support Engineer

Company:

Qualcomm Technologies, Inc.

Job Area:

Engineering Services Group, Engineering Services Group  Support Engineering General

Summary:

We are seeking an experienced Support Engineer to support and maintain internally developed test equipment across lab and production environments. This role involves hands-on hardware work, RF cabling, system troubleshooting, and IT infrastructure support. The ideal candidate will have a solid technical foundation, strong problem-solving skills, and the ability to operate independently while collaborating with cross-functional teams.

Key Responsibilities Test Equipment Support & Maintenance Install, configure, and maintain internally built test systems and platforms

Support system upgrades, modifications, and hardware integrations

Hardware & RF Work Execute RF cabling, connector installation, and signal path verification

Perform hardware installations including installing system components in racks and hardware upgrades.

Troubleshoot RF and hardware-related issues to ensure optimal system performance

Troubleshooting & Diagnostics Diagnose system issues using Linux command line tools

Support issue resolution across hardware, software, and network layersIT Infrastructure Support Assist with maintenance and troubleshooting of servers, network switches, and lab IT systems

Being able to determine if hardware is faulty and setting up replacement hardware

Support system connectivity, configuration, and network stability

Collaborate with IT teams for escalations and system improvements

Inventory & Asset Management Track, manage, and maintain internal and external (commercial) test equipment inventory

Support equipment audits, lifecycle management, and asset documentation

Coordinate movement and allocation of lab assets as needed

Calibration & Site Support Assist during calibration events and site-wide maintenance activities

Coordinate with calibration teams to ensure equipment readiness

Documentation & Communication Maintain accurate records of work performed, issues, and resolutions through Service Now work orders and tickets.

Provide clear updates to stakeholders on system status and progress

Contribute to process improvements and standard operating procedures

Contribute to technical papers by adding to or creating Confluence pages.

Minimum Qualifications:

Bachelor's degree and 1+ year of Support Engineering or related work experience.

OR Associate's degree and 2+ years of Support Engineering or related work experience.

ORHigh School Diploma or equivalent and 3+ years of Support Engineering or related work experience.

Completed advanced degree in a relevant field may be substituted for up to one year (Master’s = one year) of work experience.

Preferred Qualifications:

Bachelor's, Electronic Engineering, Electronic Engineering Technology, or equivalent military training3–5 years of relevant experience in test engineering, lab support, or technical operations

Working knowledge of:

RF systems, cables, and connectors

Linux command line troubleshooting

Hardware installation and system integration

Basic networking concepts (servers, switches, IP configuration)
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EEO

Employer:

Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those…