Inventory Control Manager

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state‑of‑the‑art solutions that enhance maritime operations through autonomous and intelligent platforms.

We are seeking a Product Support Manager to develop and lead our product support infrastructure for Saronic’s 150+ ft. Marauder platform. In this role, you will contribute to the development of systems and teams that ensure mission‑critical hardware and software function reliably in the field – providing real‑time assistance, spare part coordination, and long‑term sustainment planning for customers. This role is ideal for a support leader with experience in complex technical products, military customer engagement, and the design of scalable support processes in an early‑stage environment.

This role requires access to export‑controlled information or items that require “U.S. Person” status.

• Build and manage the frontline support organization responsible for triaging issues, logging field reports, and providing customer assistance
• Contribute to development of product support materials including manuals, training documents, and troubleshooting guides
• Define escalation procedures and service level expectations for mission‑critical deployments
• Collaborate with engineering and depot teams to identify reliability issues and drive corrective action
• Track and report metrics on issue volume, response time, platform uptime, and fielded system health
• Oversee spare parts fulfillment, RMA workflows, and replacement strategies in collaboration with supply chain
• Lead support readiness reviews and customer enablement for new platform deliveries
• Coordinate with mission operations and sales teams to ensure customer satisfaction and feedback loops

• 8+ years of experience in technical support, field service, or product sustainment leadership
• Deep understanding of service workflows, ticketing systems, and technical documentation
• Strong communication skills and experience supporting government or defense customers

• Background in unmanned systems, defense platforms, or autonomous technology
• Familiarity with ILS (Integrated Logistics Support), depot planning, or mission‑critical field deployments
• Experience standing up support organizations in fast‑scaling hardware companies

• Prolonged periods of sitting at a desk and working on a computer
• Occasional standing and walking within the office
• Manual dexterity to operate a computer keyboard, mouse, and other office equipment
• Visual acuity to read screens, documents, and reports
• Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies
• Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages)

• Comprehensive health insurance plans covering a range of services – Saronic pays 100% of the premium for employees and 80% for dependents
• Coverage for routine dental check‑ups, orthodontics, and vision care – Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents
• Generous PTO and holidays
• Paid maternity and paternity leave to support new parents
• Industry‑standard salaries with opportunities for performance‑based bonuses
• 401(k) plan with company match
• Equity options to give employees a stake in the company’s success
• Basic life insurance and short‑ and long‑term disability coverage
• Discounted pet insurance options including 24/7 telehealth helpline
• Free lunch benefit and unlimited free drinks and snacks in the office

Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.