Field Technician

Benefits

• Dental insurance
• Free food & snacks
• Health insurance

We’re looking for a reliable and motivated Field Technician to join our Managed Services Provider (MSP) team. This position requires frequent travel, with up to 4 hours of driving per day and occasional overnight stays. The ideal candidate will independently manage a schedule of site visits, perform hands‑on IT maintenance, conduct asset audits, verify device compliance, and resolve basic technical issues on‑site.

• Travel & Field Work
  • Drive up to 4 hours per day; some days may be fully dedicated to travel.
  • Use a personal vehicle (mileage reimbursement provided).
  • Stay overnight when required (expenses covered under per diem).
  • Begin and end most workdays at our Mission Valley office.
• On‑Site Support & IT Maintenance
  • Independently manage and maintain a schedule of site visits, with central team approval.
  • Address Tier 1 field tickets promptly and efficiently.
  • Maintain clear communication with the central team about ongoing or unresolved site issues.
  • Use Microsoft Intune, RMM, and other MDM tools to verify device compliance.
  • Ensure all devices are online, internet‑connected, and up to date.
  • Coordinate with the internal team for tasks requiring on‑site presence.
• Asset Management & Inventory Control
  • Perform regular asset audits and inventory checks, confirming device counts.
  • Transfer devices between MDM/RMM systems as needed.
  • Conduct basic workstation upkeep, including cable management and workspace organization.
• Reporting & Compliance
  • Confirm device maintenance and resolve outstanding maintenance tickets.
  • Accurately close and verify tickets within the system.
  • Submit daily quantitative reports that include:
  • Number of assets serviced
  • Number of assets audited or inventoried
  • Number of staff assisted
  • Number of tickets resolved
  • Practice safe and responsible driving while traveling to client locations.

• Associate degree in Information Technology or related field (Bachelor's degree preferred).
• At least 1 year experience in hands‑on Helpdesk with over 100 computers/users.
• New graduates with a technology or cybersecurity degree are welcome to apply.
• Proven experience in a help desk or technical support role.
• Proficient in troubleshooting hardware, software, and network issues.
• Familiarity with Active Directory and Microsoft Office 365.
• Strong customer service and communication skills.
• Ability to work independently and prioritize tasks effectively.
• Candidates must reside within a maximum 30‑minute commute to San Diego, CA.
• Eligible candidates will be subject to a background verification process.
• Excellent written and verbal communication skills and professional demeanor when interacting with clients.
• Maintain a clean and presentable appearance.
• A valid driver's license and a clean driving record are mandatory.
• Reliable transportation is essential.
• Ability to produce precise, concise, accurate documentation, notes, and reports.
• CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar certifications are a plus.