Desktop Support Specialist

This range is provided by Manpower Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$24.00/hr - $24.00/hr

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Responsibilities:
Timely and accurate management of ticket queue. Adherence to asset management processes to support ongoing accuracy of asset Inventory database and stock. Timely support of end user Issues or requests. Effective management of hardware and software distributed to employees. Provisioning devices for new employees. Deployment and maintenance of peripherals at shared desks. Management of project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives.

Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.

Requirements:
Experience in the IT industry. Experience in a customer service role. Strong work ethic. Must possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users. Maintains a high degree of professionalism in actions, communications, and demeanor. Requires an intermediate level of expertise in Windows operating systems, platform software and associated hardware.

Understanding of networking principles and printing environments. Possesses a strong technology background with the ability to execute a task or project to completion. Organized and deadline-driven with the ability to track multiple tasks simultaneously. Able to effectively set priorities and work well under deadlines with a strong attention to detail. Excellent teamwork skills and the ability to work unsupervised. Demonstrated performance and aptitude consistent with Illumina core values and culture.

Handles confidential and sensitive matters with tact and diplomacy. All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

TECHNICAL SKILLS

Must Have

• Microsoft Outlook
• Microsoft Teams
• Microsoft Windows 11

Nice To Have

• Mac Books
• managed Service Now tickets
• Multifunction Printers

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Contract

• Job function Administrative
• Industries Biotechnology Research, Pharmaceutical Manufacturing, and Medical Equipment Manufacturing

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