Full Stack Java Support Engineer
Listed on 2026-06-26
-
IT/Tech
Technical Support, IT Support, Cloud Computing: Infrastructure & Operations
Full Stack Java Support Engineer
Location:
IN OFFICE 5 days a week
- San Diego
About Tillster
Tillster, headquartered in the USA, is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self‑service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi‑unit restaurants.
We offer one platform; one scalable, enterprise class solution – to create world‑class digital engagement solutions.
Our mission and passion are one in the same:
Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over. In doing so, together we are transforming e‑commerce in restaurants and make the till grow for Tillster and our customers.
- Monitor the production application and identify errors and issues before they impact customers.
- Full Stack Developer Preferred but minimum a Java expert.
- Proactive production maintenance.
- Investigate production bugs/issues with Engineering.
- Manage production incidents/outages.
- Implement application monitoring.
- Respond to and resolve application alerts.
- Support Engineering with privileged data access requests.
- Suggest product improvements and work with product management to identify new features to reduce support burden.
- Support User Acceptance Testing (UAT) and provide product feedback.
- Manage on‑call duties as scheduled. Support Customer Facing Teams (Support/TAM/SE/CS).
- Troubleshoot escalated customer issues to determine root cause and coordinate with various teams to develop solutions or workarounds.
- Identify solutions to the challenges customers are facing – either by explaining the product functionality or by developing technical workarounds.
- Validate and reproduce customer‑reported bugs and escalating to Engineering & Product.
- Perform product optimizations for specific customers including optimizing backup or seeding speed and configuring API usage.
- Perform specific privileged duties in the production environment for customers including aborting backups or seeding jobs, optimizing specific objects and adding/removing objects from backup or seeding jobs, changing master admin email address, and changing the fetcher pool size for optimal application response time.
- Support Proof of Concepts (POCs) and trials ensuring customers issues are escalated expeditiously and reducing issues during the sales cycle.
- Improve support knowledge base and automation to enable the front‑line support teams.
- Full Stack Developer Preferred but minimum a Java expert.
- Strong Windows proficiency – a MUST.
- A minimum of 2‑3+ years of experience as either support Engineer, test engineer or as a software engineer.
- Proven technical troubleshooting skills with solid understanding of tech support environment.
- Experience with POS or Kiosks a plus.
- Cloud experience required. AWS and Azure preferred.
- Database knowledge – relational and object oriented. PostgreSQL and MariaDB experience a plus.
- SQL knowledge – intermediate level queries.
- Knowledge of Salesforce / Service Now / Dynamics CRM – a strong advantage.
- Fluent in English – working with global teams.
- Highly customer oriented.
- Outstanding communication skills.
- Strong sense of urgency.
- Experience in writing scripts in Java/Windows Batch Files/Powershell.
- Experience with Enterprise Software, B2B SaaS and/or in 24x7x365 organizations.
- Programming skills – a must.
- Social, communicative and generally a great team player.
- Recruiter interview with a Talent Acquisition Specialist.
- Interview with Tech Support Team.
- Interview with our VP of Engineering Kiosk.
- Expected base salary ranges $105,000 - $125,000. Total starting compensation will be determined based on all lawful criteria, Company policy and best practices.
- Equity: All employees within the U.S. are eligible to participate in the Stock Option Plan.
- Health Benefits: All…
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