Custom Application Support Specialist

Benefits

• Paid time off

Join San Diego Unified School District as a Custom Application Support Specialist, where you'll play a pivotal role in enhancing our client experience through innovative application support. This dynamic position offers the opportunity to work with cutting‑edge technology in a collaborative environment, making a real impact on our operations and customer satisfaction.

• Provide technical support for custom applications, ensuring optimal performance and user satisfaction.
• Collaborate with cross‑functional teams to identify and resolve application issues promptly.
• Document application processes and user guides for training and reference purposes.
• Conduct user training sessions to enhance understanding and usage of applications.
• Monitor application performance metrics and recommend improvements.
• Assist in the deployment of new application features and updates.
• Stay updated on industry trends and emerging technologies relevant to application support.
• Act as a liaison between clients and developers to communicate feedback and enhancements.

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 3+ years of experience in application support or a similar role.
• Strong problem‑solving skills with a customer‑focused mindset.
• Proficiency in troubleshooting software issues and providing effective solutions.
• Excellent communication skills, both verbal and written.
• Familiarity with programming languages and database management.
• Ability to work collaboratively in a fast‑paced environment.
• Detail‑oriented with strong organizational skills.