Technicien Cloud Ops; H​/F

Netopie By Metaline

Netopie is a company specialized in Apple technologies, supporting professionals for over 15 years in the management and optimization of their IT environments. Reactivity, creativity, and commitment are the pillars of our relationship with our clients.

In June 2024, Netopie joined the METALINE group and became Netopie by Metaline. This alliance strengthens our technical and human expertise, while relying on the operational power of the Group to ensure the success of the projects we undertake.

Within our technical team, you will be the first contact for our clients and play an essential role in the quality of service that makes our reputation. You will have the opportunity to develop your skills in a stimulating environment where technical excellence meets innovation.

• Installation and configuration of macOS, iOS, and iPadOS peripherals (enrolment, encryption, and configuration of secure environments)
• Deployment and management of Apple devices (Mac, iPhone, iPad)
• Standard operations on MDM: device enrolment, remote management, remote command sending, fleet piloting, and compliance verification
• Management of operating system and application updates via MDM
• Deployment of profiles:
  Wi-Fi, VPN, email accounts, security settings
• Resolution of incidents related to Apple solutions in the enterprise

• Installation and maintenance of Windows (10, 11) and Microsoft 365 systems
• Directory integration and management of user accounts (Entra , Active Directory)
• Deployment of security solutions: antivirus, encryption, network protections
• Deployment of applications in the Microsoft environment

• Handling incoming calls to support users with their issues
• Diagnosis and resolution of incidents via our ticketing tool, by phone, or remote maintenance
• Processing requests on various topics (networks, systems, applications)
• Management of escalations to level 2 for complex incidents
• Creation of documentation and enrichment of our knowledge base
• Training users: pedagogical materials, awareness sessions

• A passion for technology and a particular interest in the Apple ecosystem (macOS, iOS, iPadOS)
• Aptitude for multi-platform environments (Apple and Microsoft)
• Experience or knowledge of MDM, ideally Jamf Pro, Intune, or any other leading market MDM
• Knowledge of networks (TCP/IP, Wi-Fi, VPN)
• Excellent communication and ability to simplify technical concepts
• A keen sense of customer service and a true solution orientation
• Organizational rigor and a willingness to constantly learn
• A developed team spirit and a desire to share your knowledge
• Good mastery of ITIL methodologies and ticketing tools (e.g., Zendesk)

• Apple Systems: macOS, iOS, iPadOS
• Microsoft Systems: Windows 10/11, Microsoft 365
• MDM Solutions: deployment and management of device fleets
• Security: best practices in an enterprise environment
• User Support: incident resolution methodology

• First telephone exchange with Pia - Recruitment Manager (30')
• Technical interview with a N3
• Validation Manager