Medical Technical Support Engineer; Korean Bilingual

Medical Technical Support Engineer

Coordinate and execute system delivery, installation, and technical service activities for medical equipment in both field and Service Center environments.

Perform preventive maintenance, repair, part replacement, software updates, and product recall execution in accordance with established procedures and timelines.

Conduct troubleshooting, root cause analysis, and corrective actions for technical issues identified during customer support, field activities, or Service Center operations.

Provide onsite technical support during customer cases, including support in clinical or operating room environments as required.

Support equipment setup, operation, and technical readiness for exhibitions, trade shows, and customer demonstrations.

Collaborate with Clinical Specialists to support field execution and contribute to capability transfer during the transition period.

Maintain equipment, instruments, and parts inventory within the U.S. Service Center to ensure operational readiness and proper functionality.

Communicate and coordinate with global teams, including cross functional teams in Korea, as needed.

Follow applicable operating room protocols and maintain compliance with hospital requirements and HIPAA standards.

Obtain and maintain required hospital credentials, training, vaccinations, and related documentation.

Contribute to stable customer operations and service readiness as the U.S. installed base and commercialization activities continue to expand.