IT Helpdesk Intern

As the IT Helpdesk Intern, you will support the AoPS IT team by assisting with day‑to‑day helpdesk operations, device management, and user account administration. This is a hands‑on role designed to give interns real exposure to IT systems and workflows in a fast‑paced, education‑technology environment. Working alongside experienced IT staff, you will develop practical skills across our core toolset:
Jump Cloud, Google Workspace, Fresh service, and Slack.

• Monitor and respond to helpdesk tickets in Fresh service, triaging requests and escalating to senior technicians as needed
• Assist with hardware setup and configuration, including laptops, monitors, docking stations, keyboards, and peripherals
• Support new employee onboarding by provisioning accounts in Google Workspace and Jump Cloud, and preparing devices for day‑one readiness
• Assist with offboarding tasks, including account suspension and equipment retrieval, under the direction of senior IT staff
• Support software deployment and device management tasks via Jump Cloud MDM, including policy checks, app installs, and compliance follow‑up
• Assist with routine maintenance tasks such as OS updates, antivirus scans, and device audits
• Contribute to knowledge base documentation in Slab, drafting how‑to guides and SOPs for common IT procedures
• Provide Tier 1 support for Google Workspace, Slack, Zoom, and other commonly used applications

• Current enrollment in or recent completion of a degree or certification program in Information Technology, Computer Science, or a related field
• Basic familiarity with macOS and/or Windows operating systems
• Some exposure to IT concepts such as user account management, networking basics, or device troubleshooting (coursework counts)
• Strong problem‑solving instincts and a willingness to dig into unfamiliar systems
• Clear communication skills with the ability to explain technical issues to non‑technical users
• Comfort working in a ticketing system or similar structured workflow tool
• Experience with Google Workspace, Slack, and/or Zoom is a plus, but not required
• Familiarity with MDM platforms (e.g., Jump Cloud, Jamf, Intune) or cloud identity providers is a plus, but not required

This is a full‑time paid internship (40 hours per week) based at our headquarters in San Diego, CA. The pay rate for this position is $27.50/hour.

• Impact: This internship gives you exposure to the full IT lifecycle, not just ticket work. You may get hands‑on experience with Jump Cloud MDM, Fresh service ticketing workflows, Google Workspace administration, IT documentation in Slab, and device lifecycle management from unboxing to disposal
• Flexibility: Casual work environment with flexible scheduling
• Future Planning: 401(k) with company match
• Quality of Life: PSL and supportive leadership that gives you the work‑life balance you deserve

Please note that employment is contingent on the successful completion of a background check.

In order to be considered for this position you must be legally authorized to work in the US. We are unable to offer sponsorship, including STEM‑OPT and H‑1B.