Customer Operation Engineer

Deployment and Support Engineer

Are you passionate about technology, eager to solve complex problems, and excited to see your work have a real impact on patient care? We are currently looking for a Deployment and Support Engineer to join our team in Clichy 92. In this role, you will play a crucial part in deploying, supporting, and optimizing Sectra's solutions in the healthcare sector, ensuring our customers' success and ultimately improving outcomes for patients worldwide.

Sectra is one of the world's leading providers of IT systems for managing medical images. Our long-term ambition is to be the leader in making diagnostics more efficient and to contribute to improved care outcomes for patients. Whether you are implementing our solutions, performing upgrades, resolving technical incidents, or providing expert support, your role will be key to our customers' satisfaction and operational success.

As a Deployment and Support Engineer, you will combine deployment activities with high-level technical support. You'll be part of the Customer Operations department, working closely with system engineers, project managers, application specialists, and global support teams.

Your main responsibilities will include:

• Install, configure, and upgrade Sectra solutions.
• Plan and perform technical deployment activities.
• Communicate effectively with technical counterparts at customer sites.
• Support integration and migration projects with healthcare systems (PACS, RIS, DICOM, HL7, etc.).

• Provide both on-site and remote technical support.
• Own incidents from reporting to resolution, ensuring timely follow-up.
• Update helpdesk tickets and maintain clear technical documentation.
• Proactively provide feedback to improve Sectra solutions and internal processes.
• Contribute to the continuous improvement of our global support organization.

You will develop a strong understanding of Hospital IT systems, communication protocols, interoperability frameworks, and work with technologies that directly support patient journeys in France.

Since we follow the same processes worldwide, you will also have opportunities to collaborate internationally and even work abroad for shorter or longer assignments.

What We Offer:

• An international, mission-driven environment where your work directly supports better patient care.
• Exceptional training and mentorship to help you thrive in your role.
• Opportunities for international projects and cross-border collaboration.
• A dynamic and supportive team culture.

Chez Sectra, nous recrutons pour l'attitude et le potentiel – nous formons pour les compétences. Cela signifie que votre personnalité et votre capacité d'apprentissage sont plus importantes que vos expériences passées.

Nous cherchons des personnes capables d'apprendre rapidement, d'utiliser leurs expériences précédentes, de résoudre des problèmes complexes, et de bien communiquer avec les collègues, partenaires et clients.

Compétences requises:

• Diplôme Bac+3 ou Bac+5 en ingénierie, informatique, santé numérique ou domaine similaire.
• Maîtrise du français et de l'anglais.
• Intérêt marqué pour les systèmes IT de santé et l'impact sur les soins aux patients.
• Solides compétences en informatique, notamment dans l'environnement Windows.
• Forte capacité d'apprentissage.
• Esprit analytique : vous aimez décortiquer et résoudre des problèmes.
• Excellent es compétences en communication.
• Organisation, proactivité, capacité à évoluer dans un environnement dynamique.

Compétences appréciées (atouts):

• Expérience avec des systèmes médicaux (PACS, RIS), protocol es DICOM, HL7, normes IHE.
• Expérience en support technique ou helpdesk.
• Connaissances en SQL Server, Always On, réseau, Active Directory, clustering, scripting, Azure, VMware.
• Maîtrise d'autres langues.
• Expérience interculturelle.
• Centres d'intérêts variés (sport, musique, aviation…) montrant votre curiosité et votre engagement personnel.

• Making a difference
• Great colleagues
• Personal development
• Innovation & technology
• Global environment
• Working close to customers
• Göra skillnad
• Personlig utveckling
• Global miljö
• Grymma kollegor
• Innovation och teknologi
• Kundfokus
• Gør en forskel
• Personlig udvikling
• Globalt miljø
• Fantastis…