VP, Enterprise AI & Automation

Embark on a Journey That Makes a Difference

At Generali Global Assistance (GGA), every day is an opportunity to help people explore the world with confidence. We're not just in the business of protection—we're in the business of adventure and peace of mind. Whether it's a backpacker trekking through the Andes, a family cruising the Mediterranean, or a solo traveler chasing the Northern Lights, we're there to ensure their journey is safe and supported.

From assisting with emergency medical claims to guiding customers through trip disruptions or , your work helps turn travel challenges into stories of resilience.

Set Sail on a Career Path to Success

Our teams value curiosity and collaboration while priding ourselves on fostering a welcoming and inclusive atmosphere for our employees. Elevate your journey through our internal programs, including:

• Diversity, Equity, and Inclusion (DEI) Committee
• Career pathing and Individual Development Plans
• Internal training and intern opportunities
• Women in Business Mentorship Program
• Employee awards and recognition
• Education and professional development assistance program

Passport to Perks Includes:

• Generous Employer contribution for health, dental, and vision insurance
• Paid Maternity and Paternity Leave
• Scholarship Program for Employee Dependents
• Company match on 401k
• Employee Assistance Program (EAP)
• Company paid short-term and long-term disability insurance
• Company paid life insurance
• Voluntary Pet Insurance
• Voluntary Legal Benefit
• Discounts on travel insurance
• Time off policies including vacation days, sick days, personal days, holidays and volunteer days (VTO)
• Pay Range: $,000/yr

Your Role on the Expedition:

The Vice President of Enterprise AI & Automation leads the enterprise-wide AI-first transformation, including AI governance, agentic automation, operating model design, and value realization. This role is accountable for defining and scaling responsible, secure, and measurable AI capabilities across Operations and non-Operations functions. The VP partners with executive leadership to embed AI into the target operating model, enabling productivity, enhanced customer experience, and AI-powered growth

Chart Your Course:

Strategic Leadership

• Define and own the enterprise automation and AI strategy aligned to corporate goals, digital transformation priorities, and operational needs.
• Build a multi-year roadmap for automation, AI/ML, agentic systems, and advanced analytics adoption across business units.
• Identify high-value opportunities for automation, generative AI, AI agents, and intelligent workflows.
• Serve as the executive sponsor for major automation and AI programs, ensuring alignment, funding, and measurable outcomes.

Enterprise AI Governance & Operating Model

• Design, implement, and own the enterprise AI operating model, including intake, prioritization, lifecycle controls, and delivery standards.
• Establish and lead AI governance forums, including AI Steering Committee, AI Operations Council, and AI Risk, Ethics & Security Board.
• Partner with Risk, Legal, Compliance, Info Sec, and Data Privacy to ensure responsible, compliant, and secure AI deployment.
• Define AI KPIs, dashboards, and reporting cadence tied to productivity, cost reduction, customer experience, and risk management.

Technology, Automation & Agentic Systems

• Oversee the design, development, and deployment of automation solutions including RPA, workflow orchestration, intelligent document processing, AI copilots, and AI agents.
• Lead the design and scaling of agentic automation, including task agents, process agents, and supervisor agents orchestrating multi-step workflows.
• Stand up an agentic orchestration layer, enabling semi-autonomous, end-to-end process automation within defined risk controls.
• Lead the evaluation and implementation of AI platforms, automation tools, and emerging technologies (e.g., Copilot Studio, third-party AI agents).
• Establish scalable architectures, reusable components, and enterprise standards for AI and automation solutions.
• Ensure solutions are secure, resilient, and integrated with enterprise systems.

AI Portfolio & Value Management

• Own the enterprise AI initiative portfolio, including intake,…