FVP, MarTech & CRM

Axos Bank

Target Range:

$/Yr.

- $/Yr.

Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.

Eligible for an Annual Discretionary Cash Bonus Target: 12.5%

Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 12.5%

These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.

Axos Bank is seeking a visionary and execution-driven FVP ofMarTech& CRM to lead our next phase of data-driven marketing transformation. This role will serve as the principal architect and owner of the marketing technology ecosystem, responsible for centralizing customer data, orchestrating journeys across channels, and enabling hyper-personalized engagement at scale.

In this role, you will drive the strategy and operations of ourMarTechstack—including Salesforce Marketing Cloud (SFMC), Einstein, Stensul, Branch, Extole, Validity Everest, Tealium, and other emerging tools — to ensure our marketing data, segmentation logic, triggers, and customer journeys are efficient, scalable, and performance-oriented. You will also oversee audience strategy, real-time personalization capabilities, and integration across platforms to unlock growth in acquisition, retention, and cross-sell.

• Own and evolve theMarTechecosystem to support omnichannel customer engagement, including Salesforce Marketing Cloud, Einstein for predictive insights, Stensul for content velocity, and other supporting platforms
• Develop and operationalize the CRM strategy that drives acquisition, onboarding, engagement, retention, and lifetime value across Consumer and Business segments
• Lead segmentation, personalization, and lifecycle automation, ensuring data integrity and behavioral targeting are embedded in every touchpoint—from email and push to on-site and in-app experiences
• Serve as the primary owner of direct communications with customers and prospects, overseeing the entire
  
  MarTechstack, defining requirements for 1st-party data collection and segmentation, and developing personalized lifecycle journeys and triggered touchpoints
• Oversee collection and management of behavioral data across web and mobile app environments, ensuring data is actionable and aligned with engagement and conversion goals
• Guide the strategic use of Tag Management Systems (e.g., Google Tag Manager) for agile deployment of tracking and data-layer integrations
• Integrate and activate data from digital advertising platforms (e.g., Google Ads, Meta Ads) to inform CRM targeting, acquisition strategies, and ROAS optimization
• Lead on-site and in-app conversion rate optimization (CRO) efforts, ensuring principles of testing, user behavior analysis, and performance insights are embedded in marketing workflows
• Leverage insights from e-commerce platform analytics to better understand engagement trends, product performance, and funnel behaviors
• Apply advanced attribution models to understand multi-touch customer journeys and ensure marketing performance is accurately tied to business outcomes
• Collaborate cross-functionally to ensure data fidelity, ongoing monitoring, and maintenance across systems; assess platform effectiveness and lead adoption of new tools
• Manage marketing technology platforms and systems, including CRM, personalization and hyper-personalized targeting, marketing automation, insights building, and analytics tools
• Partner with data teams to improve infrastructure, maintain seamless integration across databases andMarTechcomponents, and refine requirements for multi-channel CRM initiatives
• Analyze and report on marketing data (including CRM campaign performance and broader KPIs) and tie insights to business outcomes
• Partner with marketing, sales, and product teams to align strategies and ensure effective campaign execution
• Implement customer journey mapping and ensure a seamless end-to-end customer experience
• Oversee integration ofMarTechsolutions with CRM, e-commerce, and analytics platforms
• Build and lead a high-performing CRM &Mar Techteam, comprised of stateside and offshore resources, providing…