Network Specialist

Job Title:
Network Specialist
Location:
San Diego CA 92121
Duration: 6 Months
Responsibilities:

Computer Services Consultant II will be responsible for supporting and maintaining the workstation computing environment , which includes but is not limited to:

• Provide Tier 1 and Tier 2 technical support for all computers, software and audio-visual equipment.
• Assist with deployment, maintenance, upgrades and inventory of all computers, peripherals and audio-visual equipment.
• Support on-site events and meetings.
• Create procedures and documentation and provide technical training for faculty and staff.
• Educates faculty and staff on computer related topics (new software, new hardware, system compatibilities).
• Maintain user accounts, permissions and quotas.
• Provides in-person and remote technical support and consultation to faculty and staff on software, hardware and accounts issues.
• Installs and troubleshoots software and hardware for users.
• Provides workstation technical support and troubleshooting for network printers, multi-function devices and Helpdesk support.
• Provides technology orientations to incoming faculty and staff.
• Tests new applications and programs either written in-house or purchased third party to ensure compatibility with the ATRI environments.
• Maintains computer equipment and related technology spaces and facilities.

• Preferred 3 years of IT and 2 years’ experience in Desktop and/or Help Desk support.
• Must be able to demonstrate excellent customer service and communication skills.
• Must be able to demonstrate ability to learn and continue learning new systems and willingness to take on additional responsibilities.
• Must be able to demonstrate ability to work both independently and cooperatively in a team as needed and follow-up towards the successful completion of assigned tasks.
• Demonstrated experience with networks, workstations, wireless communication, security software and procedures.
• Experience with hosted SaaS (e.g. G Suite, Atlassian, Zoom).
• Demonstrated experience with ticketing systems.
• Experience using command line tools for Mac and Windows.
• Ability to create or edit scripts and programs in batch script, shell script, or power shell.
• Working knowledge of software development tools including versioning systems.
• Experience creating and automating processes.
• Experience with mobile device management systems (preferably Airwatch)

• Experience supporting audio-visual equipment and on-site meetings/events.
• Experience managing computer inventory and deployments.
• Experience providing new employee technology orientations.