Associate Analyst, IT Support

Overview

Global Technology Solutions (GTS) at Res Med is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across Res Med. The strategy focuses on aligning goals, fostering shared ownership, developing flexible platforms that scale globally, and implementing global standards for core processes.

As part of a small, collaborative, and global team, you will be based on-site at our San Diego headquarters and report to the Team Lead–Americas, IT Support. You’ll play a key role in delivering a high-quality support experience to Res Med employees worldwide, helping them stay productive by resolving issues quickly and effectively.

• Manage user access and identity systems (Active Directory, Entra , Okta)
• Deliver timely, customer-focused support through effective triage and prioritization
• Provide on-site support at the San Diego office
• Support employees globally via phone, ticketing, messaging, and remote support systems
• Deploy and support IT hardware
• Participate in an on-call rotation
• Support audio/visual systems, conference rooms, Windows and macOS devices, mobile devices, Office 365 tools, and other software
• Collaborate on projects and operations within a global team
• Take on additional responsibilities as needed

• You love helping people and solving problems.
• You are inquisitive and love technology.
• You have a minimum of two (2) years of experience in the support of operating systems and application suites in a Windows and macOS environment.
• You’re a strong problem solver with critical thinking skills.
• You are an experienced IT Help Desk Technician that can solve advanced technical problems.
• You are patient and friendly even in challenging situations.
• You can share your knowledge in an easy-to-understand way.