Technical Product Support Agent

Job Description

We are seeking an experienced Technical Product Support Agent to join the Revelyst Golf & Technology platform team. As a Tier 1 Technical Product Support Agent you provide the initial technical support contact to the end‑user. You will work with end users to troubleshoot and resolve technology and software issues via telephone, email, and web‑based remote desktop tools, understand, diagnose, and resolve Golf Data questions, document issues, develop help‑desk articles, manage returns and replacements, and upsell new items.

This position reports to the Technical Product Support Supervisor.

• Work with end users to troubleshoot and resolve technology and software issues over the telephone, through email, and via a web‑based remote desktop control tool.
• Work with end users to understand, diagnose, and resolve Golf Data questions.
• Document incoming customer issues for reporting.
• Develop in‑house and end‑user documentation articles based upon experience resolving new customer issues to grow the help‑desk knowledge base.
• Work with customers and manufacturers to organize returns and any replacement or repairs.
• Work with end users to process and upsell new items.

• College level education in a field related to computers, networking, or golf, or similar work experience in the marketplace.
• Working knowledge of Android, iOS, database usage, and audio‑visual setup.
• Strong verbal and written communication skills.
• Ability to quickly assess client requests and identify solutions.
• Strong customer‑focused orientation.
• Attention to detail.
• Ability to work on a task with a team to completion.
• Ability to research and resolve issues, self‑starter.
• Strong working knowledge of MS Windows 7/8/10 Operating Systems and newer.
• Previous computer or customer support experience.
• Computer networking experience is a plus.
• Golf knowledge is a plus.

Hourly Rate: $21.00 - $22.50 (actual annual salary based on experience, location, education, and skills).

• Medical, dental, and vision insurance.
• Disability and life insurance.
• 401(k) plan.
• PTO and paid holidays.
• Gear discounts.

Revelyst is an equal opportunity employer. All applicants are considered for employment without regard to race, color, sex (including pregnancy and related conditions, sexual orientation, or transgender status), national origin, religion, age (40 and older), equal pay, disability or genetic information, and retaliation for filing a charge, reasonably opposing discrimination, or participating in a discrimination lawsuit, investigation, or proceeding, and any other characteristics protected by law.

The EEO Law poster is available here: https://(Use the "Apply for this Job" box below)..

If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e‑mail to . This email address is for accommodation purposes only. Revelyst will not respond to inquiries for other purposes.