Solution Architect - ServiceNow

Description

The Solution Architect is a technical role responsible for providing guidance and consulting on client‑facing solutions leveraging the Service Now platform. The SA contributes to the structuring and implementation of solutions and takes overall ownership for the quality of the technical requirements delivered to the customer. Leads the technical onboarding efforts with new clients to understand their current processes and platform configurations.

Responsible for leading the Technical Consultants and/or Developers to deliver services in compliance with customer contracts, SLAs, and industry best practices.

• Serve as primary technical point‑of‑contact for projects and face of the development team to the customer
• Define technical solutions at an architectural and design level aligned with client business problems and Service Now best practices
• Understand customer requirements, translate to solutions, and communicate to clients
• Write/estimate Stories, monitor Developer's work, and own overall quality and delivery of development
• Responsible for Sprint demos, development artifacts, documentation, and knowledge transfer
• Work collaboratively with Engagement Manager to monitor scope creep and resolve critical path technical issues
• Mentor Developers and Technical Consultants on technical design standards and best practices
• Perform research into technology partner or vendor solutions for integration
• Contribute to continual improvement of Delivery Services processes and maturing of portfolios and capabilities

• Bachelor's Degree and 5+ years experience OR 9+ years experience
• 1.5+ years on the Service Now platform
• Service Now CSA (current or within 6 months of hire)
• Service Now CIS‑ITSM (current or within 6 months of hire)
• Proven consulting experience leading development and delivery of ITSM solutions
• Additional experience in one or more: CSM, HR, ITBM, ITOM, Performance Analytics, Sec Ops, or SAM
• Understanding of SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
• Experience with JavaScript scripting on the Service Now platform (Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly)
• Experience using Agile/Scrum methodology and leading scrum teams
• Service Now CAD, is a plus
• ITIL Foundations Certification, is a plus

Pay range: $109,000 - $184,000 depending on experience and skill set. Salary ranges may be subject to geographic differentials.

Benefits overview:

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.