Senior Implementation Manager - International; H​/F

International Customer Success Project Manager

Under the responsibility of the Head of International Customer Success, you are in charge of the smooth running of our implementation projects assigned to you in respect of schedules, scopes, and budgets agreed at the project launch in collaboration with all technical teams. In the scope of your mission, you actively intervene at each project stage in assistance to the project owner.

In the front line with our clients and guided by the quality of service provided, you play a key role in the adoption of our solutions, the satisfaction of users, and the achievement of our sales objectives.

In this context, your main missions are as follows:

Ensure the smooth running of projects

• Adopt and apply project management processes and methods
• Foster collaborative work through the good use of company tools (O365, Teams, Team Gantt, JIRA)

Accompany clients in the design phases:

• Conducting framing workshops
• Formalizing processes
• Formalizing requirement specifications
• Raising awareness of change management issues

Accompany clients in the implementation phases:

• Preparing acceptance scenarios
• Formalizing acceptance meeting minutes
• Qualification and follow-up of anomalies

Accompany clients in the deployment phases:

• Defining deployment plans
• Defining Go/No
  
  Go criteria

Follow and update project schedules

Rigorously pilot the project scope and value changes of scope within the respect of applicable tariff conditions

Prepare and animate project rituals, internal and client

Produce internal and client reporting elements

Alert management and/or the Client Partner in case of major difficulty or risk

Ensure good documentation of projects

Establish and realize reversibility plans towards Customer Success Managers and the Customer Support team

Prepare the necessary elements for project invoicing

Contribute to the improvement of project management processes and methods

English B2 minimum;
French B2 minimum;
Italian or Spanish level B2 minimum;
Degree in project management, commerce, or equivalent; 2 years minimum experience in a similar position in project management or consulting;
Mastery of client relations and communication techniques;
Knowledge of O365, Teams, Team Gantt, JIRA tools;
Agile culture and perfect mastery of associated rituals;
Very good knowledge of technological opportunities and new digital uses;
You are organized, with good interpersonal skills and analytical and synthesis abilities;
You know how to manage your time and priorities.

• Permanent position
• Possibility of teleworking 2 days/week
• Frequent international travel
• Participation, RTT, employer participation in the health insurance
• Restaurant vouchers
• Stimulating work environment
• Young, dynamic, and committed team
• Pleasant premises

All our job offers are open to people with disabilities.

ARISTID Retail Technology is the French leader in the digital transformation of retail communication.

Thanks to its historical knowledge of the retail sector and its dedicated software solutions, ARISTID allows large chains to produce large-scale customizable and omnichannel offers. By placing the structuring of commercial data at the heart of its business, ARISTID has revolutionized the communication of retail chains in France and is accelerating its development in new markets internationally.

ARISTID is a signatory of the Diversity Charter.

All our job offers are open to people with disabilities.