Chargé Projet Technique - IT H​/F

Job Title

In the context of its development, the QPark Group is looking for a Technical Project Manager to assist the Chief Technical Project Manager in the management, deployment, and follow-up of IT and payment projects, in compliance with the budgets, deadlines, and IT & security policies of the Group.

Administrate and provide support for technical installations: access control, payment systems, and payment solutions

• Deploy and maintain PMS systems in operational conditions
• Follow technical projects: planning, reporting, monitoring, and budget compliance
• Manage incidents (business applications, central systems, and payment) in conjunction with internal teams and suppliers
• Ensure traceability of incidents and compliance with procedures (GMAO, technical databases, DWH)
• Participate in continuous improvement of IT support and technological monitoring
• Write and update procedures, guides, and documentation on the intranet
• Contribute to the management of access badges for subscribers
• Produce PMS incident reports (by site, category, monthly)

• Participate actively in the QSE approach of the IT service
• Ensure compliance with safety, environmental, and working conditions rules
• Collaborate with payment partners (Ingenico, Total, Vinci Télépéage - LiberT)

• Work closely with the Operations Directorate, QCR, and Heritage teams
• Ensure the continuity of service of digital solutions and support operational teams

• Process support requests according to priorities:
  • Standard request: 5 days
  • Non-critical incident: 24 hours
  • Critical incident: 1 hour

Beyond technical skills, we are looking for a person who can integrate sustainably in a demanding and collaborative environment:

• You demonstrate a strong sense of service and place the satisfaction of internal clients at the heart of your priorities
• You are rigorous, organized, and capable of managing several subjects in parallel while respecting deadlines and procedures
• With a good analytical mind, you can diagnose incidents, prioritize emergencies, and propose pragmatic solutions
• You are proactive and autonomous, with a real capacity for anticipation and continuous improvement
• You have excellent interpersonal skills and can communicate pedagogically with various stakeholders (IT, operations, suppliers, partners)
• You enjoy teamwork and cross-functional environments involving several departments
• You can manage pressure and adapt your priorities, especially in case of critical incidents
• You are recognized for your reliability, sense of responsibility, and respect for safety and quality rules
• Curious and involved, you show an interest in new technologies and application monitoring