IT Support Specialist

Description

Our client is seeking a reliable and hands-on Part-Time IT Support Specialist to provide day-to-day technical support for employees and office technology needs. This role is ideal for someone with strong helpdesk experience, excellent customer service skills, and the ability to manage a variety of IT support tasks in a fast-paced environment. The position will begin at approximately 15 hours per week, with the opportunity to extend hours based on client demand.

Key Responsibilities:

+ Provide general IT support for end users, including troubleshooting hardware, software, and basic network issues

+ Deliver helpdesk-level support and respond to employee technical requests in a timely manner

+ Provision and configure laptops for new hires, including setup, imaging, and deployment

+ Set up and manage employee accounts within Microsoft, including Entra

+ Support conference room technology and audiovisual equipment as needed for meetings and events

+ Maintain and track IT inventory, including laptops, peripherals, and related equipment

+ Assist with onboarding and offboarding technical processes

+ Document support issues, resolutions, and inventory updates as needed

Requirements

Qualifications:

+ Experience providing general IT and helpdesk support in a professional environment

+ Hands-on experience provisioning laptops and supporting new employee setup

+ Familiarity with Microsoft environments, including Entra

+ Basic knowledge of conference room/AV support

+ Strong organizational skills with experience in inventory tracking or asset management

+ Excellent communication and customer service skills

+ Ability to work independently and manage priorities effectively in a part-time schedule

Preferred Qualifications:

+ Prior experience supporting small to mid-sized office environments

+

Experience with user onboarding/offboarding processes

+ Comfort supporting both in-person and remote technical issues

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