Product Solutions Specialist

Product Solutions Specialist

Req No:
Category:
Information Technology
Type:
Full-Time Contract
Salary: $6,006-$6,510
Close Date: (open until filled)

This position is open until filled with an initial application review to take place on July 27, 2026. The starting salary range for this position is $6,006.00 - $6,510.00 per month depending upon qualifications and is non-negotiable. The Academy for Professional Excellence, a project of San Diego State University School of Social Work, was established in 1996 with the goal of revolutionizing the way people work to ensure the world is a healthier place.

Our services integrate culturally responsive and recovery-oriented practices into our daily work to promote healing and healthy relationships. Providing approximately 50,000 learning experiences to health and human service and justice system professionals annually, the Academy provides a variety of workforce development solutions in Southern California and beyond. With seven programs, three divisions and over 100 staff, the Academy’s mission is to provide exceptional learning and development experiences for the transformation of individuals, organizations, and communities.

As a member of the Academy team you will engage in communal development of heart, mind, and practice. You are expected to foster culturally responsive practice behaviors to promote well‑being and a culture that focuses on healing, healthy relationships and changed behaviors.

The Academy’s Product & Web Solutions (PWS) Team is part of the Systems Department under the Finance and Business Services Division. The Product & Web Services Team is an integral partner with Academy staff to provide product development, implementation, policy and procedural governance, training, and ongoing operational support to the Academy’s business process management software solutions within the Academy. Products include, but are not limited to, Zoho One, Access Plan It (Training Management System), Academy Website and Happeo (Academy Intranet).

Under the general direction of the Product & Web Solutions Supervisor, the Product Solutions Specialist participates in program and division strategic work on Academy products and systems. The Specialist develops and manages partnerships across the Academy and leads these partnerships throughout the technology solution project lifecycle. The Specialist supports the technical solution needs of the Academy connected to product development, implementation, procedure and policy management, training, and vendor liaisons.

This is a 40 hour a week hybrid position with remote flexibility, typically working M-F from 8:00 to 4:30 p.m. and is based on contract funding subject to annual renewal. The position may be subject to intermittent overnight travel and work shifts outside of normal business hours, including weekends and evenings if needed. This position requires that you reside within California throughout the duration of your employment and live within a commutable distance from the worksite your work supports.

Positions are typically assigned to either our Riverside or San Diego office for any on‑site work.

Note:

some duties may include working with and/or exposure to sensitive/traumatic topics or material dealing with child abuse, abuse against older adults and adults with disabilities, and/or issues and scenarios related to mental health, substance use, or racism.

• Initiate and lead the development, implementation, and continuous improvement processes across all business product solutions within the Academy.
• Manage a portfolio of technology solution projects throughout the acquisition and implementation lifecycle.
• Review all incoming technology requests, including new platform requests and existing enhancement requests.
• Connect with Academy Staff to understand their technology requests and offer recommendations based on assessment.
• Help maintain a catalogue of technology tools and solutions available to Academy Staff and provide guidance on their appropriate use.
• Participate in technology acquisition process, defining minimum and preferred business…