Technology Support Specialist II
Listed on 2026-07-14
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IT/Tech
IT Support, Systems Administrator, HelpDesk/Support, Technical Support
Apply Now Job no: 558768
Work type: Staff
Location: San Diego
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology, On-site (work in-person at business location)
San Diego State University is looking for a customer-focused and technically skilled Technology Support Specialist II to provide advanced technology support for the campus community. In this role, you’ll troubleshoot complex hardware, software, and connectivity issues, support instructional and administrative technologies, and help ensure reliable technology services that support teaching, learning, research, and daily operations across the university.
Key Responsibilities- Technical Support & Service Delivery
- Provide advanced technical support for hardware, software, networking, and account-related issues through in-person, virtual, phone, email, and ticketing channels.
- Diagnose and resolve complex technology issues involving computers, mobile devices, printers, and peripheral equipment.
- Support core campus technologies, including Google Workspace, Microsoft 365, Zoom, Canvas, Mediasite, Adobe, and related platforms.
- Escalate complex issues when necessary and ensure timely resolution of support requests.
- Systems, Security & Classroom Technology Support
- Respond to and assist with IT security incidents, including malware, virus, and cybersecurity-related issues.
- Support classroom, lab, and instructional technology environments through installation, configuration, troubleshooting, and maintenance activities.
- Deploy and maintain software systems, operating system updates, and security patches to ensure reliable and secure operations.
- Assist with technology asset tracking and inventory management activities.
- Training, Documentation & User Support
- Develop user guides, knowledge base articles, and support documentation to promote self-service and technology adoption.
- Provide technology consultation and training to faculty, staff, and students on technology tools and best practices.
- Coordinate with instructional support teams to ensure technology resources meet academic and operational needs.
- Make technology work for learning – Help deliver reliable technology services that support students, faculty, and staff across SDSU.
- Variety and problem-solving – Work with a broad range of technologies, from end-user computing and cloud platforms to classroom and audiovisual systems.
- Collaborative environment – Partner with colleagues across IT and campus departments to provide exceptional technology support.
- Professional growth opportunities – Expand your technical expertise while supporting innovative learning and technology environments.
As part of the California State University (CSU) system, San Diego State University helps power one of the largest and most impactful public university systems in the nation. See what it’s like to work at the CSU—watch our video and imagine your future here:
Working at the CSU .
- Full-time, benefits eligible, permanent/probationary position.
- Position is designated non-exempt under FLSA and is eligible for overtime compensation.
- Work hours during the academic year are Sunday–Wednesday, 1:00 PM–10:00 PM, and Saturday, 10:00 AM–4:30 PM. Summer hours are Sunday and Saturday, 9:00 AM–5:30 PM, and Monday–Wednesday, 10:30 AM–7:00 PM. Hours may vary based on departmental and operational needs.
- The individual hired into this role will work on campus at SDSU in San Diego.
The mission of the Information Technology Division is to develop the long-term infrastructure, services, and strategy necessary to support the University’s mission of learning, discovery, and engagement. The IT Division has the stewardship responsibility for core IT assets on campus and the obligation to provide the services, training, and community building necessary to realise the benefits of those investments across the San Diego State University community.
IT Service Management encompasses the central Information Technology Services (ITS) Help Desk, which serves as the primary point of contact for technology support across the San Diego State University…
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