Computing Services Technician

UCSD Layoff from Career Appointment:
Apply by 7/15/26 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Reassignment Applicants:
Eligible Reassignment clients should contact their Disability Counselor for assistance.

This position is fully onsite at the Division of Extended Studies' 8980 Villa La Jolla Drive location.

A cover letter is optional, but strongly encouraged
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UC San Diego Division of Extended Studies serves as a catalyst for positive change by advancing global access, equity, and social and economic mobility through educational enrichment across the lifespan.

As a fully self-supporting division under UC San Diego Academic Affairs, Extended Studies operates year-round (12 months of active instruction) with a budget of $50 million annually. A team of 260 academic and staff employees and more than 1,200 instructors fulfill the mission of delivering exceptional educational experiences and services that reflect our standing as part of a top-tier globally renowned public research University.

Extended Studies operates in 200,000 square feet of managed space, including a headquarters building with classrooms, training spaces and key administrative offices adjacent to the UC San Diego campus, as well as off-campus classroom facilities in nearby University City. The division maintains a robust online learning platform, operating 24/7 with webcasting and video-conferencing capabilities, while also maintaining a strong web presence with e-commerce operating 24/7.

There are over 90,000 enrollment transactions annually, supported by a robust network of representatives, agents, and students. Focused on community engagement and enrichment, the division operates two television stations, UCTV and UCSD-TV, and a variety of public lecture programs, while staying active in federal, state, local, and private research and technical assistance programs and activities.

Extended Studies is also responsible for the management and financial, operational, and programming oversight of UC San Diego Park & Market, a 66,000-square-foot, four-story, multi-purpose office building located in the East Village neighborhood of downtown San Diego. Park & Market supports and hosts a wide variety of civic, community, corporate, and campus events, meetings, conferences, and programs.

Under supervision of the DES-IT Manager, this position will provide support for computer related hardware and software to the Division of Extended Studies (DES) staff and academic labs. They will troubleshoot hardware and software issues with desktop and laptop systems. Position will install/upgrade operating systems (Windows 11 and Mac OSx), software and applications. Duties will include tracking and resolving appropriate helpdesk requests and routing requests outside this position's scope to the proper staff within DES.

Incumbent will be responsible for answering general user questions, provide basic application training (both MS Office Suite and in-house applications) resolve general computing problems (software and hardware), installation of new hardware including desktop and laptop computers, printers, scanners, and other peripheral devices. Incumbent will use central management tools to image computers and if necessary, push specialized software packages to desktop systems.

Incumbent will also assist in maintenance, inventory and registration of IP addresses within the DES network. Incumbent will be responsible for maintaining documentation both for internal and general user use. Other technical and general support tasks include preparing the academic computing labs and instructional laptops each quarter, installing and configuring software, and distributing build images to the labs. Solving classroom AV issues are part of the duties of this position.

• Experience with the installation and maintenance of Windows 11 and Mac OSX; familiar with Windows and Mac OSX networking protocols and terminologies.

• Experience installing computer workstations, including desktops and laptops, printers, scanners, copiers, hand-held devices, and other peripherals.

• Demonstrated experience troubleshooting, diagnosing, and resolving issues in a timely manner for hardware, software, and network problems on Windows and Mac OSX computers. Thoroughly document problem and outcome.

• Experience using, and supporting users on the use of, standard office productivity applications. Demonstrated ability to identify/clarify user's problem with Outlook, Word, Excel, PowerPoint, Access, Acrobat, browsers etc. and the ability to research resources to assist the user.

• Demonstrated understanding of networked computer operating system configurations. Working knowledge of network and wireless technology, TCP/IP networking concepts including configuration of workstations, laptops, and printers, and peripherals, including the ability to identify and troubleshoot network connectivity problems using…