Programmer Analyst; Glendale or San Diego

Provides support to credit union business units through analysis of software applications to identify areas for development and changes; performs database design with an advanced understanding of backend technology/architecture, program design coding and other programming tasks based on findings; and identifies new applications to meet the needs of the business units. Provides support to Help Desk Technical Support Specialist by acting as Tier 3 support for all credit union systems and applications.

Possess the skills and knowledge required to independently resolve complex issues, inquiries, and requests.

• Is involved with all phases of software development from concept to implementation.
• Acts as Programming Lead for small, mid, and large scale projects.
• Completes research, trouble-shoots and resolves complex issues relating to software applications.
• Provides support to all credit union applications.
• Develops, enhances and documents current reporting architecture.
• Works in conjunction with other members of the IT Team to understand functionality, scalability, performance, security and integration requirements from a programming and reporting perspective. Translates requirements into functional, scalable and reusable components for application development framework.
• Gathers application requirements from business unit owners to ensure alignment of application performance and business goals. Develops and maintains programs and processes for business units.
• Documents procedures and operational methods for software developed and/or enhanced; provides input to assist with instructing use of updated and/or new software.
• Assists other members of the programming team; shares knowledge and best practices. Provides enterprise-wide programming services through software research, analysis, and development. Meets, reviews and completes software programming based on business unit specifications. Enhances application usability, effectiveness, and integration.
• Completes full cycle of programming tasks from conception to implementation, including coding, testing, debugging, and documentation.
• Protecting sensitive user data and preventing unauthorized access or malicious attacks (like SQL injections) Protecting data Integrity of database content
• Provides database support to Core System (OSI/DNA) through physical changes from the backend; development of data-load programs; and ad-hoc database programming only when native DNA or DNA Apps are not available.
• Follow Agile standards and utilize the Jira platform for tracking and Confluence for Documentation
• Act as the liaison between business owners and IT on key projects relating to software applications that have significant impact to internal applications and member service.
• Ability to compose effective updates to outside vendors, internal staff and/or executive staff.
• Serves as the subject-matter expert for assigned areas of responsibility.

• Participates in special projects to include testing, analysis and integration of internal systems and applications.
• Performs other duties as assigned.
• Complies with BSA requirements as commensurate with position.

Abilities:

• Ability to write programs, design databases, build services that store/manage and retrieve data for the backend of CCU applications.
• In-depth knowledge of database design including Indexes, primary keys and database performance.
• Excellent abilities in analysis, problem-solving, technical skills, organization, process management, time-management, customer service and creativity.
• Working knowledge of information security principles and practices, including access controls, incident response, penetration testing, security technologies, security monitoring, industry-related regulations and compliance with information security and data encryption.
• Strong working knowledge of core-system batch job and reporting functions.
• Must be able to identify core-system processing issues and complete basic diagnostics
• Must be able to troubleshoot, install, connect, configure, upgrade, diagnose and remedy hardware and software issues for various technology devices.
• Must have excellent skills in the following: communication, research, analysis, problem-solving, team work and time management.
• Must be able to work with all levels within the organization and to relay technical information in an easy-to-understand manner.
• Must adhere to established SLAs and other service standards as established by management.
• Must exhibit a commitment to maintaining established uptime standards.
• Must be available to respond to alerts, notifications, or other communications regarding downtime or disaster situations that may require your intervention or participation outside of scheduled working hours.

In-depth knowledge of programming languages, troubleshooting techniques, business rules for financial institution relating to compliance or…