JD Architect​/Consultant; Part-Time

Locations: Remote (USA)

Experience: 5+

English:
Advanced : C1

About Teiva Systems

Teiva Systems is a global Service Now consulting and technology company helping
organizations accelerate digital transformation through the Service Now platform. We
provide consulting, solution architecture, implementation, application development,
integrations, AI-powered solutions, and managed services to customers across North
America and Europe. Our collaborative, remote-first culture is built on innovation, technical
excellence, and long-term customer success.

About the Role

We are seeking an experienced Service Now Architect / Consultant to join our growing team
in a part-time, remote capacity. This role combines solution consulting, customer
engagement, pre-sales support, and delivery advisory responsibilities.
Working closely with our Sales, Delivery, and Technical teams, you will lead discovery
sessions, facilitate customer workshops, design high-level Service Now solutions, prepare
proposals and Statements of Work, and provide architectural guidance throughout project
delivery. While this is not a hands-on development role, you will collaborate with
implementation teams to ensure solutions align with Service Now best practices and
customer objectives.
This role typically requires up to 4 hours per day depending on project demand. Although

fully remote, occasional travel to the United States may be required to attend company
- organized workshops, customer meetings, strategic planning sessions, or other pre-sales

and delivery activities.

Key Responsibilities

• Lead customer discovery sessions, workshops, and solution discussions.
• Understand business requirements and recommend scalable Service Now solutions.
• Design high-level solution architectures and implementation approaches.
• Support pre-sales activities including demonstrations, proposals, estimates, RFP/RFI
  responses, and Statements of Work (SOWs).
• Present solution recommendations to executive and technical stakeholders.
• Provide architectural guidance throughout project delivery and collaborate with
  development teams.
• Advise on Service Now best practices, governance, and platform capabilities.
• Support projects involving modules such as ITSM, ITOM, HRSD, CSM, and other
  Service Now products.
• Review solution designs to ensure alignment with customer requirements and
  Service Now standards.
• Occasionally travel to the U.S. for company-organized workshops and client
  engagements.

Requirements

• 5+ years of Service Now experience.
• Experience as a Service Now Architect, Solution Consultant, or Senior Consultant.
• Strong understanding of Service Now architecture and platform capabilities.
• Experience with Service Now modules such as ITSM, ITOM, HRSD, CSM, App Engine,
  Flow Designer, Integration Hub, and integrations.
• Excellent customer-facing communication and presentation skills.
• Experience supporting both pre-sales engagements and project delivery.
• Availability to work in U.S. time zones.
• Willingness to travel occasionally to the United States when required.

Preferred Qualifications

• Service Now certifications such as CSA, CIS, CAD, or CTA are a plus.
• Experience preparing solution proposals, effort estimates, and technical documentation.
• Familiarity with Agile/Scrum delivery methodologies.