Intescia GROUP - Gestionnaire de parc Informatique en Alternance; H​/F - Alternance

Job Opportunity at INTESCIA

Join INTESCIA, a leader in Business Intelligence in Europe!

INTESCIA is a key player in the field of data, digital, and economic intelligence. We support companies by providing innovative solutions to optimize their management, financial performance, and decision-making. Through our expertise in business intelligence, strategic intelligence, and data analytics, we help our clients transform information into a real growth lever.

Our strengths include:

• A rapidly expanding group, recognized for its expertise and high-value solutions.
• A culture of innovation, where creativity and continuous improvement are at the heart of our DNA.
• Passionate and committed teams, working in a stimulating and collaborative environment.

As part of an internship program, you will join the technical team to participate in the daily management of the IT park and user support. Accompanied by your tutor and team members, you will help to make the inventory reliable, prepare equipment, and improve the follow-up of requests.

IT Park Management

· Update the hardware and software inventory in management tools, notably GLPI.

· Track allocations, returns, entries, and exits of equipment: computers, monitors, phones, peripherals, and accessories.

· Participate in the preparation, master, installation, and renewal of user workstations.

· Contribute to the follow-up of stock, warranties, orders, and equipment to be recycled or reassigned.

User Support and Workstation Operation

· Process level 1 support tickets and participate in level 2 under supervision.

· Diagnose common incidents:
Windows workstations, peripherals, printing, network access, email, and business software.

· Install and update applications necessary for users via tools in place, including Intune or WAPT as needed.

· Prepare arrivals, internal movements, and departures of collaborators in line with onboarding and offboarding procedures.

Tooling, Security, and Continuous Improvement

· Participate in the operational administration of park, deployment, and ticketing tools.

· Check the security prerequisites of workstations: encryption, antivirus/EDR, updates, compliance, and session locking.

· Document recurring procedures and propose simple improvements to reduce repetitive incidents.

· Contribute to the production of monitoring tables: active park, stock material, workstations to be renewed, recurring tickets.

Your skills:

We are looking for a profile in computer science training (Bac+2 to Bac+3 in systems and networks, IT support or equivalent), rigorous, curious, and oriented towards user service. A first experience or project realized on tools like GLPI, Intune Wapt, Active Directory, Entra , or Power Shell will be appreciated, as well as basic knowledge of Linux, supervision, or scripting.

The required criteria are:

· Good basis in Windows, Microsoft 365, workstation hardware, and peripherals.

· Network concepts: IP addressing, DNS, DHCP, Wi-Fi, VLAN, VPN, and connectivity diagnosis.

· Ability to follow a procedure, document actions taken, and escalate to the right level.

· Sense of service, pedagogy, discretion, and good communication with users.

• Location:
  
  Issy-les-Moulineaux
• Contract type:
  Internship (apprenticeship contract)
• Fixed remuneration according to the legislation of the internship
• Working hours:
  
  35 hours/week to be defined
• Restaurant vouchers
• A responsible, training, and fulfilling work environment