Implementation Specialist

Configure, implement, and demonstrate Noveda software product offerings for new and current clients. The implementation cycle includes requirements validation, overseeing projects with specific development requirements, internal testing, and guiding clients through user acceptance to go-live status. The implementation specialist is also responsible for the development and delivery of training for both administrators and end-users. Document all customer interactions in designated CRM, and provide excellent customer experiences.

Essential Duties and Responsibilities include the following. Other duties may be assigned as required.

• Meet with clients, who are in various stages of project management, in order to ensure all aspects of Noveda system are deployed to client’s satisfaction and specifications.
• Testing, and providing final QA/QC before client is ready to go live.
• Work with new and existing clients to provide in depth training in the set up, and use, of system and applications.
• Provide client support and technical issue resolution via E‑Mail, phone, or on‑site; identify, and correct/and or advise, on operational issues in Noveda client systems.
• Maintain open and professional communications with all Noveda’s colleagues, partners, clients and vendors to ensure maximum customer satisfaction and business efficiency.

The ideal candidate will also possess the following skills:

• Able to work independently and efficiently to meet deadlines.
• Able to work closely with Noveda departments to determine best practice and approach for specific client needs.
• Able to promptly answer support‑related email, phone calls and other communications.
• Self‑motivated, solutions driven, detail‑oriented and organized.
• Excellent experience with hardware and software issues.
• Proficient in cloud‑based applications.
• Make product enhancement requests based on current, and future software capabilities.
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
• Ability to use a computer for extended periods of time.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The duties and skills above are representative of the knowledge, skill, and/or ability required. Successful team members will have the desire, and ability, to continue to learn and explain new technology platforms, while providing excellent customer experiences.