MSP Service Dispatcher

Benefits

• Opportunity for advancement
• Paid time off
• Training & development
• Competitive salary
• Paid time off and holidays
• Professional development and training opportunities
• Supportive, team-first culture

As our Service Dispatcher
, you’ll be the central point of contact for our service operations. You’ll manage incoming support requests, coordinate technician schedules, and ensure our clients receive prompt, effective service. Your efforts will be crucial in maintaining our service level agreements (SLAs) and ensuring seamless service delivery.

• Receive, triage, and assign service tickets via phone, email, and PSA system.
• Prioritize tickets based on urgency, impact, and client SLAs.
• Schedule and dispatch technicians for remote and onsite support.
• Monitor ticket progress, ensuring timely follow-ups and resolutions.
• Communicate with clients regarding ticket status, scheduling, and updates.
• Collaborate with service managers to optimize technician workloads.
• Escalate unresolved or high-priority issues to appropriate technical teams.
• Maintain accurate documentation of service requests and technician activities.

• Strong organizational and multitasking abilities.
• Ability to remain calm under pressure and manage competing priorities.
• Excellent verbal and written communication skills.
• Team-oriented mindset and ability to thrive in a fast‑paced environment.
• Reliability and punctuality.
• Basic understanding of IT services and terminology.
• Eagerness to learn and grow professionally.