Tier 3 Lead; TSSCI

Job Description Day to Day

Insight Global is looking for an experienced Tier 3 Systems Lead to support us on a mission critical, cutting edge project for a joint customer. This role will involve managerial/process ownership, as well as stepping in for technical support when needed to assist Tier 1 – Tier 3 Help Desk, Desktop Support, and Systems Administrators. This individual will perform system monitoring and remediation of issues to ensure uptime requirements are met for the critical systems.

• Coordinate with Systems Integration, Networking, and Cybersecurity teams to ensure tickets and outages are fixed in a timely manner
• Manage Jira board and ticket flow to ensure uptime on all systems
• Interface with team members across the enterprise (to include government customers) to ensure your group is up to date on programmatic matters
• Step in to solve IT related issues for our cutting edge data and software services platform

Hourly: 54-75/hr

Salary: ,000

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• Bachelors degree and 5+ years experience, or 9+ years experience
• Experience as an escalation point, team lead, or manager
• Experience managing Jira or another ticketing tool
• Experience troubleshooting Linux based systems issues
• Experience troubleshooting IP, Domain Controller, and/or firewall issues
• Understanding of Windows and troubleshooting user and other issues within Windows
• Virtual or Cloud based systems operation experience
• Sec+ or equivalent IAT II Certification