Desktop Support Analyst

Job Title:

Desktop Analyst. Duration: 6 months.

Work hours:

8:00 AM – 4:30 PM.

• Tier 1 Technical Support:
  Provide ticket triage, troubleshooting, diagnosing and resolving end‑user technical issues; manage user accounts, permissions and shared resources.
• Hybrid A/V Support:
  Support hybrid meetings and events, including Zoom, conference room technology, on‑site A/V equipment, microphones, displays and related hardware.
• Organization & Documentation:
  Maintain accurate technical documentation, follow established support processes and communicate effectively with end users and technical teams.
• Flexibility:
  Available to work occasional evenings and weekends to support meetings, special events and other business needs.

• Professional appearance:
  Clean‑cut, polished and customer‑focused demeanor.
• Education:
  
  Bachelor’s degree or an equivalent combination of education and relevant work experience.
• Desktop Support
  
  Experience:
  
  1–2 years of experience providing desktop support, help desk or end‑user technical support.
• Technical Proficiency:
  Strong experience supporting Windows and macOS operating systems, Microsoft 365, Adobe Acrobat, Zoom, IT ticketing systems, computer hardware, software, peripherals and basic networking.
• Background checks:
  Successful completion of 7 years of work and residence history, County and Federal criminal checks, comprehensive national criminal search and national sex‑offender registry.

• Desktop Support
  
  Experience:
  
  3 years of experience preferred.

• Education verification completed for this role (see job description).