Help Desk Technician, IT Terminal Operations

Welcome to San Diego International Airport, where our core purpose is to create an exceptional experience for both our community and visitors from around the world. It extends beyond just flights; we embody the vibrant spirit of San Diego itself—sunny, welcoming, and full of life. We are committed to attracting, fostering, and empowering a team of talented individuals who can deliver our strategic goals:

• Advance Airport Development
• Transform the Customer Experience
• Optimize Ongoing Business
• Cultivate Our Culture

Here, culture starts with each of us. Our workplace is shaped by mindsets that guide how we show up for one another: believing the best in people, collaboration, empathy, listening, and thoughtful decision‑making. If you are ready to contribute to a team that values meaningful impact and enjoys the journey along the way, we invite you to apply today and help us connect our community to the world.

• Location: This position is located inside the terminals at San Diego International Airport, placing you at the center of airport operations. With direct access to secure areas and daily interaction with employees, airlines, concessionaires, and other aviation partners, you’ll be part of the fast‑moving environment that keeps the airport running smoothly.
• Salary: The hiring salary for Help Desk Technician is $61,106‑$70,272. The full pay range for Help Desk Technician is $47,004‑$75,207.
• Benefits: You will enjoy 14 paid holidays, 18‑33 days of vacation (PTO), parental and child care benefits, salary continuance for family & parental leave, tuition reimbursement, ensure your future with our retirement plan options including our comprehensive pension plan and 457 defined contribution plan. Plus, take advantage of our annual employer‑funded Lifestyle Spending Account, designed to support your personal development and growth activities—and much more!
• Wellness: Enjoy a workplace that makes well‑being part of the daily routine! Tap into multiple on‑site gyms, unwind or brainstorm in outdoor work spaces, score fitness discounts for every level and goal, give back with volunteer‑time rewards, connect with financial wellness advisors, and explore scenic walking trails just steps from campus, all wrapped in a supportive wellness package designed to help you feel your best inside and outside of work.
• Final date to receive applications: July 9, 2026. Applications will be reviewed after the closing date.

The Information & Technology Services department is looking for a Help Desk Technician with a hands‑on, problem‑solving mindset to support technology across our terminal environment. This role plays a key part in keeping airport operations running smoothly by supporting critical systems used by airlines, tenants, and concessionaires throughout San Diego International Airport.

This role is highly visible and fast‑paced, with a strong focus on hardware support and real‑time troubleshooting. From upgrading Terminal 2 kiosks to responding to day‑to‑day technology needs across the terminal, no two days look the same for IT Terminal Operations team. The ideal candidate is someone who enjoys being out in the field, is naturally curious, and takes pride in figuring things out, especially when the solution isn’t immediately clear.

Everything in this role can be taught—the technology, the systems, the environment. What matters most is a strong foundation in hardware, a willingness to learn, and the ability to show up with a customer‑first mindset. This role is not desk‑bound; it involves being on your feet and moving throughout the terminal daily, supporting the people and systems that keep the airport running.

• Ticketing Management: Uses the Authority provided ticketing and asset management software to respond to technical requests for service; maintain, document, coordinate, create, and update asset inventory of hardware, software, and licenses. Performs routine and scheduled preventive maintenance tasks as directed.
• Troubleshooting: Troubleshoots system, hardware, software, telecom, and network connectivity issues. Diagnoses problems, researches resolutions, resolves…