Desktop Support Technician

We're partnering with a well-known retail organization that is experiencing exciting growth and looking to add an IT Support Specialist to its team. This role offers the opportunity to support a dynamic multi-site environment, contribute to ongoing expansion efforts, and grow your career with an organization that values technology as a key driver of success.

What You'll Do

• Provide help desk support for Microsoft 365, Windows 11, hardware, software, and connectivity issues.
• Troubleshoot and resolve technical issues across multiple locations, both remotely and onsite.
• Support POS systems, tablets, printers, kiosks, cameras, and other operational technology.
• Document issues thoroughly and work with vendors and service providers to drive resolution.
• Perform basic networking troubleshooting, including Wi-Fi, DHCP, DNS, and connectivity issues.

What We're Looking For

• 3 years of IT Support, Desktop Support, Help Desk, or Field Service experience in a multi-site environment.
• Strong troubleshooting experience with Microsoft 365, Windows 11, desktops, laptops, printers, and end-user support.
• Hands-on experience supporting POS systems, kiosks, receipt printers, tablets, barcode scanners, cameras, or related operational technology. POS support experience is highly preferred.
• Comfortable traveling to locations to diagnose and resolve onsite technology issues, including connectivity, hardware, and operational system outages.
• Working knowledge of networking fundamentals, including WiFi, DNS, DHCP, IP configuration, and connectivity troubleshooting.
• Experience working with vendors, ISPs, and ticketing systems, with a strong focus on documentation and issue resolution.
• Ability to manage multiple priorities, communicate effectively with end users, and remain calm under pressure.
• Valid driver's license and ability to travel locally as needed.

This is not a traditional desk-only help desk role. Success in this position requires a mix of desktop support, field service, and hands-on troubleshooting of POS and operational technology across multiple locations.

Compensation: $23–$29/hour (DOE)

Excellent opportunity for an IT professional who enjoys a mix of help desk support, field service work, and hands-on troubleshooting in a dynamic operational environment.