Desktop Analyst

• Desktop Support Experience: One to two years of experience providing desktop support, help desk, or end-user technical support. Preferred 3 years of experience.
• Technical Proficiency: Strong experience supporting Windows and macOS operating systems, Microsoft 365, Adobe Acrobat, Zoom, IT ticketing systems, computer hardware, software, peripherals, and basic networking.
• Tier 1 Technical Support:
  Hands-on experience with ticket triage, troubleshooting, diagnosing, resolving end-user technical issues, and managing user accounts, permissions, and shared resources.
• Hybrid A/V Support: Demonstrated experience supporting hybrid meetings and events, including Zoom, conference room technology, on-site A/V equipment, microphones, displays, and related hardware.
• Organization & Documentation: Strong organizational skills with the ability to maintain accurate technical documentation, follow established support processes, and communicate effectively with end users and technical teams.
• Flexibility: Available to work occasional evenings and weekends in support of meetings, special events, and other business needs.

Education:

• Education:
  
  Bachelor's degree or an equivalent combination of education and relevant work experience.