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Lead, AI-Driven Customer Care Tech & Automation
Job in
San Diego, San Diego County, California, 92189, USA
Listed on 2026-07-27
Listing for:
GoFundMe
Full Time
position Listed on 2026-07-27
Job specializations:
-
IT/Tech
AI Business & Operations
Job Description & How to Apply Below
Go Fund Me is seeking a strategic leader to own the Customer Care technology ecosystem, including Zendesk, Ada, Sierra, and future AI platforms. You will partner across Engineering, Product, Data, Security, and vendors to drive automation, AI capabilities, and scalable workflows for global support teams.
The role emphasizes defining roadmaps, governance, and optimizing agent productivity while maintaining high-quality customer experiences.
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